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HomeMy WebLinkAboutRes 2023-01-1365 City of Anna Success StatementsCITY OF ANNA, TEXAS RESOLUTION NO. ;l-02 3 - 01 -13(o5 A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF ANNA, TEXAS ADOPTING SUCCESS STATEMENTS WHEREAS, the City Council of the City of Anna, Texas ("City Council') working together through a collaborative process, has developed Success Statements; and WHEREAS, the Strategic Plan is a working document that provides guidance to the City Council and Staff when making budgetary and operational decisions; NOW THEREFORE, BE IT RESOLVED BY THE CITY COUNCIL OF THE CITY OF ANNA, TEXAS, THAT: Section 1. Recitals Incorporated The recitals set forth above are incorporated herein for all purposes as if set forth in full. Section 2. Approval of Project and Professional Services Agreement The City Council hereby adopts the Success Statements attached hereto as Exhibit 1. PASSED AND APPROVED by the City Council of the City of Anna, Texas this 241h day of January 2023. Neighborly Anna's community of neighbors has a sense of hometown pride and is: • Caring and giving • Engaged in the community • Active in civic life Unique Anna is a designed to be unique as it transforms from a bedroom community to a thriving city, with: • Deliberate planning for the future • A vision for innovative development and positive growth • A variety of housing, jobs, and educational opportunities Vibrant ° Anna has a quality workforce that contributes to a prosperous economy that includes: • Diverse businesses with outstanding employment opportunities • Easy access to a variety of events and entertainment venues • A one -of -a -kind downtown II , Safe Anna is a community where neighbors feel safe due to the City's commitment to: • Staffing public safety operations to meet the needs of a growing community • Preparing for emergencies and ensuring excellent response times Resilient Anna's mobility and utility infrastructure consistently meets community needs by: • Focusing on resiliency and the City's ability to recover from upsets • Having a robust multi -modal transportation network • Dependably delivering utility services to the City's neighbors and businesses Active The City of Anna promotes an active community through: • A variety of social opportunities for neighbors and visitors • Diverse recreational venues • Well -maintained trails and natural areas • Opportunities for lifelong learning Excellent ° Anna is ahigh-performing City that implements best practices and pursues accreditation, demonstrating its commitment to: • Ethical and collaborative decision -making • Continuous improvement and achieving measurable outcomes • Ensuring a positive work environment for Council, staff, and neighbors City of Anna 120 W. 7� Street Anna, TX 75409 972-924-3325 www.annatexas.aov Memorandum Memorandum No: 23-100 Date: January 10, 2023 To: Honorable Mayor and City Council From: Jim Proce, ICMA-CM, City Manager � Re: City Council Strategic Plan Next Steps THE CITY OF na Members of the Anna City Council met on December9th and 10", 2022 in the Ashmore Room of the Anna Fire Station to continue conversations began at the September 301h and October In retreat and develop success statements for a future strategic plan. Attached is a report recapping the two-day workshop as well as a one -page document with proposed Success Statements. Under each Strategic Outcome Area the Success Statements outline the City Council's vision for the City of Anna. If the proposed Success Statements are acceptable to the City Council, they will be placed on the City Council's next meeting for adoption. The second day of the workshop included a conversation about successful implementation of the City Council's strategic plan. The roles and responsibilities between the City Council and City Manager's office was discussed at length, led by the facilitator. As participants agreed they would like to have a defined mechanism to support collaborative efforts and clear communication, the Code of Conduct and Civility and Protocol Operating Guidelines are also attached. Following the City Council's adoption of the Success Statements staff will present the proposed work plan on Tuesday February 1411 in a work session. The purpose of this work session will be to gain feedback and answer any questions. Since the December workshop staff has been reviewing outstanding items from the City Council's previous strategic plan, current budget objectives as adopted by the City Council this fall, and new items from the recently concluded community survey. Thank you for your time, altruism, and hard work. I look forward to a successful 2023 and beyond. ATTACHMENTS city of Anna, TX City Council Retreat December 9-10, 2022 R RAFTELIS City of Anna City Council Retreat Page 1 The City of Anna, Texas, held a City Council Retreat on December 911 and 101", 2022. The retreat was planned and facilitated by Raftelis. Day 1 Introductions & Expectations The retreat began with the City Council and staff introducing themselves and sharing their expectations for the retreat: • To carry on a tradition of coming out with great ideas. To reassess �X p CTAT► 0 N s standards for each other and make sure staff understand what we're trying to accomplish. a 15MT IDEAS OFINISIA Oc • To learn where Council is wanting to 207.1 PLAN a•d 2CE1ISURE go and how I can help. UUTOKST Plm FPANE NEW IAER� • I want to make sure we finish our OF046011LS Q CARR\( ON til+ current plan and then start fresh for p LEARN e•-t GOOD WOM 2023-2024. 146W b► I4ELV a GET OW SAMe • To carry on the good work we've PA6E been doing the last few months and G UEV6LOP c013GKs TE Q LIVIIJ 6 NWMC14T put it all into practice. OBJ6UT1V6S • I hope to be a voice for public safety a VALIDATE, a4U11Ull( and I expect to get the City Manager, (fkli,U11F(l p 11NAGIMLE P staff, and Council all on the same &A MetiT 6 \ 11'I��� 6DALS as WORK 1D6s: AM • I would like to develop concrete NO EYWARM- t objectives to bring back to staff. Q CUKIOJSL`( • I'd like to leave with a living 01'TIHISIIG ,r document that has a lot of utility through the next year. • To validate, unify, and execute a vision, mission, and expectations to build our annual work plan and budget. I'd like to make it crystal clear what my staff and I need to do. • I'd like to come up with imaginable goals that staff and Council can work together to accomplish, without us having our own separate agendas. • I have no expectations for this at all. I want to know what the plan was prior to me showing up and how it has been done previously. • I have no expectations. I'm curiously optimistic. Trusted Advisors Transforming Communities City of Anna City Council Retreat Governing Together City Council was asked to explore a series of questions about what it means to govern together. • What does good governance look like to you? • What values are important to you in governing? • What is important to remember when your position is the prevailing decision, and what is important to remember when your position is not the prevailing decision? • What type of relationship do you hope to have with your colleagues on the governing body? • What type of relationship do you hope to have with the City Manager and staff? • What do you hope this governing body will be known for? Page 2 The responses are captured on the graphic map and have been transcribed within the table that follows. G00D GOVERNANCE... fp&Issbiq • TRAtFPAP4tcY SELL \yI�IIO, •NogNtsrY • EW[ATED i cW ' I sOfF K DI•W Os11 Y P9L%VM4H4M��LAA0 Tlmµ •u•. •RLEPTni JILT CIfV, HJspP euW�11v G M'aw'Ntr{D •TtuEINORiNY MtHel>N.T •AN(Yc •INIEGRITf• 0"VSIVeA NOPAL CDMP.W � WM HIQfp/gtNr tE � ii UnUES NOT SDF ��� q iNIEfRET WI O NE RkpP.ESDR DNry W FISCAL Itism I"N •.N AKOGNEA"Orl SNPIH6a =SERIn 6 IT{ PREVAILING DR NOT... DECISIONS -GRACE •DONTTAKE _ IT PERSONALLY •KEEPLEVEL IN • "FINAL wI HEADED I, -DISAGREE, DEcrstoN AGREEABLY N<ut. or rt! owEF.uxG ttw ME MILL BE KNOWN FW * DGING 4 ,LV6 RIGHT NpH6 IL PRP1DntD tf' THHI H6 #N11KIN4 DW4 .0-111OIIE b in1Y ON LEAVING " PArp A LEGAC`( RELATION SN1 PS •RCsresmt •OEMR •,LRAM( • fRKESSIENAL ALL OF &�111. 9N5T\u M TNATDND.. .WEST ,,//��END ytITN • DIGHIIY, i $ TON, KF�EUN PFl qA� STAPF INPoNEM . EpxtRCNENf10N x EOWDORA.iION. •SNERE YDA 00 OOR Dwnwt FINe •TPISDMAY PEICP:ETNC TWST uNa Art Nt(K 1 \ 0 N 11 r • A A6 Al. • fitWnON w• "•H•'w yHYIxtR Nx•�� ,Ix —E Nt,HGTNR Dx�Cs H%m • WNrtONIGNIIeN, °'t•`r`�OJ u�WnR\sA1nA �IW Trusted Advisors Transforming Communities City of Anna City Council Retreat Page 3 • Transparency, strong decisions, and not hiding behind some big cloak. • When you don't look at yourself, but you look at the team and we all come to an accord on a decision about an agenda item. We can't just look at what we believe, but look at the entire group together and ask what's best for the City and our neighbors that elected us. What does good Being educated and consistently learning every day and every week. It also governance look means preparedness. like to you? Consistency, honesty, fairness, and being strong and decisive in your decision -making. • Integrity and a strong moral compass that takes into account not just yourself, but what those around you feel and think. • Educated and being trustworthy by educating neighbors on decisions. ' Remaining connected to who we represent. Not being self-seeking and What values are trying not to represent just our own interests. important to you in • Fiscal responsibility and accountability. governing? • Sacrifice of time and effort. What is important to remember when • To disagree agreeably. your position is the • Remain level-headed. prevailing decision, • Don't take it personally. It's difficult when you're competitive and want to be and what is on the winning side, but even if you lose you still have to support the important to decision and go into it as a team. remember when Grace. your position is not It's important to not get angry. Sometimes you may need to keep your the prevailing distance so you can keep your cool, and then you make the best of it. decision? • I'd like to get back to voicing our opinions during the voting process. 1 hope to have honesty and a good debate. When voting, I want to hear What type of pros/cons and not just "yes." We should challenge each other in a relationship do you constructive way and have a collaborative relationship. hope to have with • A respectful relationship. Defending your position and explaining why you're your colleagues on voting in a particular manner and articulating why it is really important. Some the governing people put a lot of thought into things and others don't care. body? • A professional one, which means treating each other with dignity whether you agree or disagree, especially in the public eye. • Love/Hate. • Every one of the words said in the previous answer. What type of • One of comprehension. We need to know how we got to a decision so staff relationship do you knows how to execute on it. I'd like a necessary expediency based on hope to have with relevance or importance of the subject matter. Council needs to find ways to the City Manager operate at the edge of the box, even though staff still need to operate within and staff? the box. • Trust and timely execution. We're the ones who vote on it and staff has to trust us that it's what Anna needs. Trusted Advisors Transforming Communities City of Anna Page 4 City Council Retreat Input from staff regarding the An understanding one. We've struggled with understanding. If I can relationship understand the motivation, I can communicate that to staff. I want to avail between City myself to Council to have those conversations so we can understand what it Manager's office is Council wants and what they're thinking. We're all a team and we're here and Council. to serve. I believe what the community deserves and expects comes first. • For being prepared and planning ahead. I'm afraid to leave the City behind because we didn't make the right decisions. What do you hope We need to look at the future. this governing body a Getting things done. will be known for? ' Making the decisions that keep us on the straight path. Being aware of how our decisions now will affect people in the future. We're at the point where we have the power to make these decisions and leave that legacy. • Doing the right thing. This I Believe Participants were asked to come prepared to share "what they believe" about the future of Anna. This exercise is loosely based on the "This I Believe" essay format initiated by Edward R. Morrow on National Public Radio in the 1950s. Participants were encouraged to describe their core values that guide their daily lives. Responses from each Council member are bulleted below. I believe that Anna is a community of people that care about each other. We've proven it time and time again and I believe we can continue that regardless of how big we get. For example, during the "Big Freeze," everything shut down and people decided to cook food and hand it out to others in the community who needed it. It started with a few people and each night it grew. It's important because it brings everyone together. In a utopian world, if everyone treated their neighbor like they treat their kids, we wouldn't need half the things we have out there now. I want us to take Anna's country -feel and make it unique. We need to be our own unique city and that's what people are coming here to look at. We need to be Anna. It's the neighbors coming out to help, getting unique development, products, and parks. We need to decide what we are actually looking for with homes, industries, office buildings, etc. I grew up all my life in this area and right now we're a blank canvas with so much agricultural land mass that's undeveloped. We have to address things for the future because it takes time to fix things. We need to understand how the decisions we make about development today will affect Anna 10, 15, or 20 years down the road and how we can keep everything in line for our future. I look at the long-term impact of our decisions. Everyone knows that Anna is growing but they want it to be unique. They don't want to be the cookie -cutter for everything running down the 75. We're special and something different. We need to get that across to developers to participate and staff to support thinking outside the box, to figure out how to develop Anna into something special and define what that is. Developers don't seem to understand and are recreating other communities. Our downtown is a blank canvas and if we can get current owners to partner with us to see the vision and join us in that vision, I really believe we can make something incredible for many years to come by creating a special place for a special community. Trusted Advisors Transforming Communities City of Anna City Council Retreat Page 5 I believe we need to grow in the right way. I think a lot of people moved here for that small-town feel. Even though we're growing, that small-town feel can stay in a big-time atmosphere, but it's up to us to make sure we keep that feeling. You can live in a big city and still have that atmosphere. I believe that's a pipe dream (referring to all that's previously been said). If you moved here for a small-town feel, I don't think that's going to stay the same. We should be focused on trying to do that, but it's up to the community to decide if they want to keep a small-town feel. We're going to do our part to keep it the way it is, but it's up to the people who are moving here now to make that decision. My concern is that we're going to have 200,000 people at some point and we have to be the Council that brings in developers to go along for the ride. I think we have a huge opportunity, but we have to be realistic about what Anna's going to be when we're not on Council anymore. Either everyone matters or no one matters. For example, when my sister moved here she needed gas on her way to work in the early morning and her credit card wouldn't work. She was in tears sitting in her car and a guy pulled up and bought her gas for her. It's those little gestures and little things that matter, not the collective "let's all do it" and get together. I'm a real firm believer of "speak up even if your voice shakes." We need to hear it and hear what people have to say. J PREPARE TR FORTNIS� PEOPLE CAN sPENDTNEIR TIME HERE E N01 LEAVE AHEAD IA ARE BLANK UNIQUE CANVAS BE OURS WHAT DOES ANNA WANT? TIMEte RtTNING5 ANNA SQECIAL C.01 ARE Aftur ED �oDT U. FVTURE WEWr pa R.mHNvllry y4 C I BEUEVE TNINK OVTSIDNAe BM G KEEPANUA MARE tr SpTt1Al IHLREDI6EE FOR U¢ ptWNH� EVERYONE MATTERS OR LE THINGS ALI NO DNE DDES._ AISATTERLIaa KREt1 ��`'WTas nrslwER nx MOIGAS.- ANNA WRINGAR BIb FWETf CASES r'NEIGNBORS" EACH DINER % a' ;1,001,TWA CARE OF THOSE SMAII THATmu\oNOT TOWN �FEEL� VE]rnE NOWGROW [N BIGVIE GEt IkRIGNT wAV Trusted Advisors Transforming Communities City of Anna Page 6 City Council Retreat Following the "This I Believe" activity, the facilitator led a conversation around common themes expressed by the group. Additional thoughts from this ensuing discussion included: • Integrity is important • We need to listen to our people • We are concerned about the future • There is something special about this community • We are fearful of failing and of indecisiveness causing issues to sit on the back burner • We'd like to set up the next group on the Council to ensure they understand the vision • We need to show members of Anna's Boards and Commissions there's structure and we know what's agreed upon • We've worked hard to engage and connect with the community Community Input A high-level overview of the results of the National Community Survey Report were presented during the retreat, with a full presentation forthcoming in January. The overview of the survey results highlighted four key takeaways: 1. The community feels a strong sense of safety in Anna 2. Anna's economic health is important to the community 3. Anna's natural environment and recreational opportunities are important and have room for growth 4. The community values the City's utility infrastructure but has concerns about quality These results were not surprising to the participants, specifically the concerns surrounding the taste of the water, and they are aware that they are treading below the benchmark in some areas. In other areas where Anna is doing well, they aim to continue to provide those excellent services. True Today, True in Ten Years The City Council was asked to share their responses to two questions: • What is true about Anna today that you hope will still be true in ten years? • What is not true about Anna today that you hope will be true in ten years? Each Council member was asked to write three items in response to each question. All responses are captured in the following table. Trusted Advisors Transforming Communities City of Anna City Council Retreat • Visionary • Opportunity for growth Positive relevant growth Bedroom community that's changing into a city • Changing population with different cultures • Hometown feeling Hometown Community that cares • Neighborly • Very family friendly Giving • Community engagement • A sense of pride • Affordable • Safe (3) • Safe city • Safe place to live • Great school district • Different Parting Thoughts Page 7 • Opportunity is seized • Engage neighbors • Acceptance of reality • Business leader • Jobs leader in our area • Feature -rich parks and amenities • Full -featured aquatics • Venues for small businesses and events • Premier community of services and entertainment • Diversified (businesses, housing, and people) • Turnkey city of housing types • Visionary • Innovative • Great rec center • Great place to find a job • Great place to shop and play • Great Downtown • One of a kind Downtown • Vibrant Downtown • Vibrant economy • Destination As the first day of the retreat came to a close, participants were asked to share a one -word reflection on the day. • Clarity • Expedient • Aspirational • Execution • Insightful • Integrity • Positive • Execution • Uplifting • Utility • Listening • Implementation Trusted Advisors Transforming Communities City of Anna City Council Retreat Day Two Initial Thoughts Participants were asked to reflect on the activities of the first day and share their reactions. Page 8 • We already know how to work as a team. We're leaders in all that do -families, Al ��churches, classrooms, jobss- -and we have - those relationships where what we say goes. When we come in here, that doesn't work. We're clear, but it's two or three different b �S TME OPEN- Plttocts LFT'S messages. It's about figuring out what we HINDND! REtr-• can do together and having an open mind. LOOK °T TREIssuEs Several of us were looking at the artwork AS LEADERS••• i FRBM TOP and re -processing what was written. From WE HEED 466T UMDN- m vantage point, I can tell our team is A7 LEAST' CutRITY Y g P Y 3 OTHERS to comprehending our message. It's not an —C DONE"ING \Is Tcpp Ice A issue of clarity but understanding the �- REAFFIRM RED E definition so, when we leave these meetings, 0V STAFF:el� wKs it's clear what we're trying to accomplish. WE CAKE YlE NAD • Staff knows what we're standing up for and (Oq UT WHAT CowotsAnorls- what we want to do. We've got to look from You urANT MonvfxES a lnzs the bottom up and get the problem fixed that Lers ftc way. We have abroad scope and need to get SHORTER IT WAS GUODte it into a small minute thing. Going through GOW o A GET TOGEINER MOKE CLEARt this process, we have the clarity as a group, AFe?a As MW but we've got to get that down to staff. 10D%16LWTl K • What was captured is not anything new. We can put all the things that we know back on paper and reaffirm our mission and where we're going. There are new team members, and this is a reset where we have a chance to get some clarity and figure out where we're going. We spend a decent amount of time communicating with our staff and they work for the City Manager, but it doesn't mean we're ambivalent towards what Council wants. We want to get there and realize the vision and goals. Even though we don't report to you doesn't mean we go into work every day just trying to make the City Manager happy. We're trying to achieve your goals as well. We view you all as teammates in this process and we're here to serve and get things done. • I don't expect our big goals to change a lot, but yesterday's discussion helps refine them. It's given some clarity on what I think we're going to wind up with at the end of today. When we go out there to do something, this helps align with what that is, and it will suit the personality of the group that's sitting here today. • Conversations moved quickly and went well. It didn't feel like a long day, which is a good thing, and there was great conversation. I've worked with all the trees instead of working with the forest, and yesterday's conversation was good to not lose sight of the forest. • I liked it and got a little bit out of it. We learned something different about what goals we want to work towards. I think our pot was too big and I'd like to have shorter goals. We need to be clearer in what direction we want to go since we all have our own different goals. Whenever we leave a meeting, the City Manager and his team should know what we want as a group. • It was a good opportunity to use what we learned in our retreat about each other, so I knew where people were coming from when they spoke. Trusted Advisors Transforming Communities City of Anna City Council Retreat Page 9 One participant, who was unable to attend Day One, stated their hopes and expectations for the day: • I'm interested in hearing directly from Council about what their expectations are. I'm hopeful and confident things will continue to go in a positive direction. Defining Success The facilitator reviewed the "True Today, True in Ten Years" exercise and participants drafted seven Strategic Outcome Areas that help define Anna's future identity. Participants worked in two groups to draft success statements under each category, outlining what these visions mean for the City of Anna. The following section outlines each Strategic Outcome Area, as well as participants' original success statements drafted during the retreat. Neighborly • Anna is a community of neighbors with a hometown sense of pride. o Caring and giving o Engaged Unique • Anna is a designed to be unique in its transformation from a bedroom community to a city by: o Having a planned vision with innovative development. o Embracing positive growth with a variety of housing, jobs, and educational opportunities. Vibrant • Anna has a vibrant economy with diverse businesses that make our community a great place to work, shop and play. • Anna is a business leader with a one of a kind downtown. • Anna is a destination. There are venues for events with multiple ways to get to Anna. Safe • The City of Anna is a community where neighbors feel safe walking and traveling. There is a sense of safety and peace for families, property and self. Neighbors know services will respond in a timely manner and emergencies are managed by defined contingency plans. Resilient • Anna's mobility and utility infrastructure consistently meets community needs by being: o Robust o Resilient o Unseen and inconspicuous Active • City of Anna promotes an active engaged community with a variety of social and recreational venues for neighbors of all ages. Excellent e City of Anna is a high performing professional city with an educated, trained, reliable staff who employ best practices and accreditation processes. There is a philosophy of continuous Trusted Advisors Transforming Communities City of Anna City Council Retreat improvement with measurable results. Decisions are made ethically in a positive working environment among Council, staff, and neighbors. EMEM ENT UNIME O 0 ASTRI� THE CITY OF M Anna DECEM CR Proposed Success Statements Page 10 Following the discussion surrounding the draft success statements, the facilitator further refined each statement as presented below: Neighborly • Anna's community of neighbors has a sense of hometown pride and is: o Caring and giving o Engaged in the community o Active in civic life Unique • Anna is a designed to be unique as it transforms from a bedroom community to a thriving city, with: o Deliberate planning for the future o A vision for innovative development and positive growth o A variety of housing, jobs, and educational opportunities Vibrant • Anna has a quality workforce that contributes to a prosperous economy that includes: o Diverse businesses with outstanding employment opportunities o Easy access to a variety of events and entertainment venues o A one -of -a -kind downtown Trusted Advisors Transforming Communities City of Anna City Council Retreat Safe • Anna is a community where neighbors feel safe due to the City's commitment to: o Staffing public safety operations to meet the needs of a growing community o Preparing for emergencies and ensuring excellent response times Resilient • Anna's mobility and utility infrastructure consistently meets community needs by: o Focusing on resiliency and the City's ability to recover from upsets o Having a robust multi -modal transportation network o Dependably delivering utility services to the City's neighbors and businesses Active • The City of Anna promotes an active community through: o A variety of social opportunities for neighbors and visitors o Diverse recreational venues o Well -maintained trails and natural areas o Opportunities for lifelong learning Excellent • Anna is a high -performing City that implements best practices and pursues accreditation, demonstrating its commitment to: o Ethical and collaborative decision -making o Continuous improvement and achieving measurable outcomes o Ensuring a positive work environment for Council, staff, and neighbors Next Steps Page 11 The City Manager will review top priorities from Council members that were previously included in their 2019 priority list and will work to incorporate those items into the new strategic plan. Following that, a work plan will be presented on how to move forward to achieve the desired goals and outcomes for the future of Anna. A key component of successful implementation is knowing the roles and responsibilities between City Council and the City Manager's office, which were discussed at length in a conversation led by the facilitator. Participants agreed they would like to have a defined mechanism to support collaborative efforts and clear communications between the governing body and staff to assist in getting things done. Day Two — Parting Thoughts At the close of the retreat, participants were asked to reflect and share their parting thoughts. It's good to get together and share different viewpoints to figure out how we're going to work together. I think we did some good. I think it was good and informative. I officially take back what I said in the beginning reflections about yesterday. I think we tend to sometimes go down a rabbit hole, which can be beneficial at times but sometimes gets annoying. We need to figure out a way to do this to vet ideas and I wish we would've done this type of retreat three years ago. Trusted Advisors Transforming Communities City of Anna City Council Retreat Page 12 • This was very informative and very detailed. There was an incredible amount of information in the prior work plan but the way it's set up now provides an opportunity for the old document to be a more applicable working document with flexibility and less rigidity. • This has given me understanding of this group and I'm glad we took time to do this. It's been two years since we've sat and had these conversations, but hopefully it's more frequent in the future, because it's important to the community and everyone in this room. I'd like to see us do some great stuff. • I learn more every time we speak, and I appreciate the opportunity to have these conversations. • I have gratitude for the time and energy from everyone and the focus on the community. It's a great change to put it on paper and keep moving forward. • We've been needing to collaborate as a Council and we've come a long way, but we have a long way to go. We need to change the way we're doing things by letting the City Manager's team do their work and having Council manage it without individually nitpicking it. We're finding out we were too narrow-minded and now we have a broader scope. • I hope we don't wait so long to meet again with the City Manager's office to have these conversations. The focus was on the only thing that matters and that's the people — it was conveyed very well. You took a lot of input and really came up with the attributes that define the city of Anna, and I love the artwork. We have a very collaborative engagement and may not be like every other city in how we get things done. The challenge we need to face is not always having a collaborative Council. We need to lay out what is important to us and not lay it out in a combative way on the dais. As a Council, we need to come up with how we can communicate collaboratively and improve engagement on these things to keep moving forward at the speed we are and feel we're not adverse with each other. • I think this was very successful because it was simple to take in and understand. • This is the fast time I haven't left a strategic planning process feeling angry. I'm happy with the time that we put in here and I'm thankH for Council showing up and giving their time, which is the most valuable thing we have to give. I offer tremendous thanks to those who showed up and made it a point for this to be important. Trusted Advisors Transforming Communities Anna House Rules Our Code of Conduct and Civility 1. Respect others: the individual; their ideas, experiences, and opinions 2. Respect and honor the roles and responsibilities under the Council -Manager form of city government and the laws of the State of Texas 3. Act in a professional manner 4. Come prepared and educated on the issue by doing your homework 5. Communicate in an open, truthful, honest, and direct manner 6. Represent the City, Mayor -Council, and the City staff in a positive manner 7. Respect staff role, responsibilities, and time 8. Keep confidential information and Executive Sessions confidential 9. Work together as a team and be an active team member 10. Treat others the way that you would be like to be treated 11. Represent all the Anna community Copyright © 2021: Lyle Sumek Associates, Inc. Project 210202 Revised 20221001 12. Be willing to hold each other accountable 13. Treat all entities with respect Copyright 0 2021: Lyle Sumek Associates, Inc. Project 210202 Revised 2022_10_01 Mayor and City Council Protocol Operating Guidelines Protocol 1 Simple Information 1. Contact City Manager or Assistant City Manager. 2. Share expectations, timeframe, method of communications Protocol 2 Research on a Topic 1. Contact City Manager and Assistant City Manager. 2. Discuss topics with City Manager 3. If significant time, the City Manager will take the topic to Mayor and City Council Protocol 3 Neighbor Service Request A. First Contact 1. Contact City Manager or Assistant City Manager -The City will acknowledge within 24 hours 2. City Manager's Office refers request to the appropriate Department Director 3. Share expectations on follow-up information and timeframe. 4. Share how to make request next time. B. Unsatisfied Neighbor 1. "Let me check into it," direct the individual to City Manager. 2. Contact the City Manager and share your information and expectations. Copyright © 2021: Lyle Sumek Associates, Inc. Project 210202 Revised 20221001 3 Protocol Agenda A. Placing an item 1. Contact City Manager before Wednesday 2. If needed, contact two Councilmember to place an item on the agenda 3. If needed, contact Mayor 4. Meeting: Mayor — City Manager Review Agenda B. Question on item 1. Contact City Manager or Assistant City Manager 2. Bring up your questions as soon as possible so City staff can prepare a response 3. Information goes to all 4. City staff may respond before the Council meeting or during their presentations at the Council meeting Work Sessions: Used for big topics to provide Council time to digest and request Information Voluntary Meal Beginning at 5:30 Session from 6 to 7 (Hard Stop for Council Meeting) Sessions to be public in accordance with TOMA, not broadcast Protocols11 Urgent Information 1. City Manager to get to Mayor and City Councilmember 2. If you desire more information, contact the City Manager 3. If from a council member — share with manager who will distribute Protocol 6 Communications: Council and Staff I. The City Manager will send the information to all —Mayor and Councilmembers 2. Avoid sharing information from one Councilmember to another Councilmember Copyright C 2021: Lyle Sumek Associates, Inc. Project 210202 Revised 2022_10_O1 4 Protocol 7 11 Employee Contact A. Employee initiated B. Council initiated 1. Contact City Manager 1. Be social 2. If problem with City Manager, 2. Avoid City issues contact Mayor C. Any contact between Council/Board Members with employees, staff, or volunteers must be in full compliance with Anna City Code of Ordinances Section 2.07.004 Pr0tocol8 Email 1. Use phone 2. Avoid "Reply All" Protocol Representative/Liaison 1. Represent the City's position and adopted policy or direction 2. Avoid individual position or speculating about the Mayor and City Council's position Protocol 1011 Social Media 1. The City is active on social media 2. Share information provided by the City to inform our Anna community and our neighbors 3. Specify that the posting is not the City of Anna 4. Avoid responding or participate in an online social media dialog or discussion 5. Be careful — you represent the City of Anna in your role as Mayor or Councilmember Copyright 0 2021: Lyle Sumek Associates, Inc. Project 210202 Revised 2022_10_O1 5