HomeMy WebLinkAboutRes 2024-05-1623 Purchase of In-Car Video Systems and Body Worn Cameras and Accessory for PDMaster Services and Purchasing Agreement for Customer
Title: Master Services and Purchasing Agreement between Axon and Customer
Department: Legal
Version: 21
Release Date: 4/1/2024 Page 1 of 43
This Master Services and Purchasing Agreement ("Agreement") is between Axon Enterprise, Inc. ("Axon"), and
the customer listed below or, if no customer is listed below, the customer on the Quote attached hereto ("Customer").
This Agreement is effective as of the later of the (a) last signature date on this Agreement or (b) date of acceptance of the
Quote ("Effective Date"). Axon and Customer are each a "Party" and collectively "Parties". This Agreement governs
Customer’s purchase and use of the Axon Devices and Services detailed in the Quote Appendix ("Quote"). It is the intent
of the Parties that this Agreement will govern all subsequent purchases by Customer for the same Axon Devices and
Services in the Quote, and all such subsequent quotes accepted by Customer shall be also incorporated into this
Agreement by reference as a Quote. The Parties agree as follows:
1.Definitions.
1.1."Axon Cloud Services" means Axon’s web services, including but not limited to, Axon Evidence, Axon
Records, Axon Dispatch, FUSUS services and interactions between Axon Evidence and Axon Devices or Axon
client software. Axon Cloud Service excludes third-party applications, hardware warranties, and
my.evidence.com.
1.2. "Axon Device" means all hardware provided by Axon under this Agreement. Axon-manufactured Devices are
a subset of Axon Devices.
1.3. "Quote" means an offer to sell and is only valid for devices and services on the offer at the specified prices.
Any inconsistent or supplemental terms within Customer’s purchase order in response to a Quote will be void.
Orders are subject to prior credit approval. Changes in the deployment estimated ship date may change
charges in the Quote. Shipping dates are estimates only. Axon is not responsible for typographical errors in
any Quote by Axon, and Axon reserves the right to cancel any orders resulting from such errors.
1.4. "Services" means all services provided by Axon under this Agreement, including software, Axon Cloud
Services, and professional services.
2.Term. This Agreement begins on the Effective Date and continues until all subscriptions hereunder have expired or
have been terminated ("Term").
2.1.All subscriptions including Axon Evidence, Axon Fleet, Officer Safety Plans, Technology Assurance Plans, and
TASER 7 or TASER 10 plans begin on the date stated in the Quote. Each subscription term ends upon
completion of the subscription stated in the Quote ("Subscription Term").
2.2.Upon completion of the Subscription Term, the Subscription Term will automatically renew for an additional 5
years ("Renewal Term"). For purchase of TASER 7 or TASER 10 as a standalone, Axon may increase pricing
to its then-current list pricing for any Renewal Term. For all other purchases, Axon may increase pricing on all
line items in the Quote by up to 3% at the beginning of each year of the Renewal Term. New devices and
services may require additional terms. Axon will not authorize services until Axon receives a signed Quote or
accepts a purchase order, whichever is first.
3.Payment. Axon invoices for Axon Devices upon shipment, or on the date specified within the invoicing plan in the
Quote. Payment is due net 30 days from the invoice date. Axon invoices for Axon Cloud Services on an upfront yearly
basis prior to the beginning of the Subscription Term and upon the anniversary of the Subscription Term. Payment
obligations are non-cancelable. Unless otherwise prohibited by law, Customer will pay interest on all past-due sums
at the lower of one-and-a-half percent (1.5%) per month or the highest rate allowed by law. Customer will pay invoices
without setoff, deduction, or withholding. If Axon sends a past due account to collections, Customer is responsible for
collection and attorneys’ fees.
4.Taxes. Customer is responsible for sales and other taxes associated with the order unless Customer provides Axon
a valid tax exemption certificate.
5.Shipping. Axon may make partial shipments and ship Axon Devices from multiple locations. All shipments are EXW
(Incoterms 2020) via common carrier. Title and risk of loss pass to Customer upon Axon’s delivery to the common
carrier. Customer is responsible for any shipping charges in the Quote.
6.Returns. All sales are final. Axon does not allow refunds or exchanges, except warranty returns or as provided by
state or federal law.
7.Warranty .
7.1.Limited Warranty. Axon warrants that Axon-manufactured Devices are free from defects in workmanship and
materials for one (1) year from the date of Customer’s receipt, except Signal Sidearm and Axon-manufactured
accessories, which Axon warrants for thirty (30) months and ninety (90) days, respectively, from the date of
Customer’s receipt. Used conducted energy weapon ("CEW") cartridges are deemed to have operated
properly. Extended warranties run from the expiration of the one (1) year hardware warranty through the
extended warranty term purchased.
Master Services and Purchasing Agreement for Customer
Title: Master Services and Purchasing Agreement between Axon and Customer
Department: Legal
Version: 21
Release Date: 4/1/2024 Page 2 of 43
7.2.Disclaimer. All software and Axon Cloud Services are provided "AS IS," without any warranty of any
kind, either express or implied, including without limitation the implied warranties of merchantability,
fitness for a particular purpose and non-infringement. Axon Devices and Services that are not
manufactured, published or performed by Axon ("Third-Party Products") are not covered by Axon’s
warranty and are only subject to the warranties of the third-party provider or manufacturer.
7.3.Claims. If Axon receives a valid warranty claim for an Axon-manufactured Device during the warranty term,
Axon’s sole responsibility is to repair or replace the Axon -manufactured Device with the same or like Axon-
manufactured Device, at Axon’s option. A replacement Axon-manufactured Device will be new or like new.
Axon will warrant the replacement Axon-manufactured Device for the longer of (a) the remaining warranty of
the original Axon-manufactured Device or (b) ninety (90) days from the date of repair or replacement.
7.3.1.If Customer exchanges an Axon Device or part, the replacement item becomes Customer’s property,
and the replaced item becomes Axon’s property. Before delivering an Axon-manufactured Device for
service, Customer must upload Axon-manufactured Device data to Axon Evidence or download it and
retain a copy. Axon is not responsible for any loss of software, data, or other information contained in
storage media or any part of the Axon-manufactured Device sent to Axon for service.
7.4.Spare Axon Devices. At Axon's reasonable discretion, Axon may provide Customer a predetermined number
of spare Axon Devices as detailed in the Quote ("Spare Axon Devices"). Spare Axon Devices are intended to
replace broken or non-functioning units while Customer submits the broken or non-functioning units, through
Axon’s warranty return process. Axon will repair or replace the unit with a replacement Axon Device. Title and
risk of loss for all Spare Axon Devices shall pass to Customer in accordance with shipping terms under Section
5. Axon assumes no liability or obligation in the event Customer does not utilize Spare Axon Devices for the
intended purpose.
7.5.Limitations. Axon’s warranty excludes damage related to: (a) failure to follow Axon Device use instructions;
(b) Axon Devices used with equipment not manufactured or recommended by Axon; (c) abuse, misuse, or
intentional damage to Axon Device; (d) force majeure; (e) Axon Devices repaired or modified by persons other
than Axon without Axon’s written permission; or (f) Axon Devices with a defaced or removed serial number.
Axon’s warranty will be void if Customer resells Axon Devices.
7.5.1.To the extent permitted by law, the above warranties and remedies are exclusive. Axon
disclaims all other warranties, remedies, and conditions, whether oral, written, statutory, or
implied. If statutory or implied warranties cannot be lawfully disclaimed, then such warranties
are limited to the duration of the warranty described above and by the provisions in this
Agreement. Customer confirms and agrees that, in deciding whether to sign this Agreement, it
has not relied on any statement or representation by Axon or anyone acting on behalf of Axon
related to the subject matter of this Agreement that is not in this Agreement.
7.5.2.Axon’s cumulative liability to any party for any loss or damage resulting from any claim,
demand, or action arising out of or relating to this Agreement will not exceed the purchase
price paid to Axon for the Axon Device, or if for Services, the amount paid for such Services
over the twelve (12) months preceding the claim. Neither Party will be liable for special, indirect,
incidental, punitive or consequential damages, however caused, whether for breach of
warranty or contract, negligence, strict liability, tort or any other legal theory.
7.6.Online Support Platforms. Use of Axon's online support platforms (e.g., Axon Academy and MyAxon) is
governed by the Axon Online Support Platforms Terms of Use Appendix available at www.axon.com/sales-
terms-and-conditions.
7.7.Third-Party Software and Services. Use of software or services other than those provided by Axon is
governed by the terms, if any, entered into between Customer and the respective third-party provider, including,
without limitation, the terms applicable to such software or services located at www.axon.com/sales-terms-
and-conditions, if any.
7.8.Axon Aid. Upon mutual agreement between Axon and Customer, Axon may provide certain products and
services to Customer, as a charitable donation under the Axon Aid program. In such event, Customer expressly
waives and releases any and all claims, now known or hereafter known, against Axon and its officers, directors,
employees, agents, contractors, affiliates, successors, and assigns (collectively, "Releasees"), including but
not limited to, on account of injury, death, property damage, or loss of data, arising out of or attributable to the
Axon Aid program whether arising out of the negligence of any Releasees or otherwise. Customer agrees not
to make or bring any such claim against any Releasee, and forever release and discharge all Releasees from
liability under such claims. Customer expressly allows Axon to publicly announce its participation in Axon Aid
and use its name in marketing materials. Axon may terminate the Axon Aid program without cause immediately
Master Services and Purchasing Agreement for Customer
Title: Master Services and Purchasing Agreement between Axon and Customer
Department: Legal
Version: 21
Release Date: 4/1/2024 Page 3 of 43
upon notice to the Customer.
8.Statement of Work. Certain Axon Devices and Services, including Axon Interview Room, Axon Channel Services,
and Axon Fleet, may require a Statement of Work that details Axon’s Service deliverables ("SOW"). In the event Axon
provides an SOW to Customer, Axon is only responsible for the performance of Services described in the SOW.
Additional services are out of scope. The Parties must document scope changes in a written and signed change
order. Changes may require an equitable adjustment in fees or schedule. The SOW is incorporated into this
Agreement by reference.
9.Axon Device Warnings. See www.axon.com/legal for the most current Axon Device warnings.
10.Design Changes. Axon may make design changes to any Axon Device or Service without notifying Customer or
making the same change to Axon Devices and Services previously purchased by Customer.
11.Bundled Offerings. Some offerings in bundled offerings may not be generally available at the time of Customer’s
purchase. Axon will not provide a refund, credit, or additional discount beyond what is in the Quote due to a delay of
availability or Customer’s election not to utilize any portion of an Axon bundle.
12.Insurance. Axon will maintain General Liability, Workers’ Compensation, and Automobile Liability insurance. Upon
request, Axon will supply certificates of insurance.
13.IP Rights. Axon owns and reserves all right, title, and interest in Axon-manufactured Devices and Services and
suggestions to Axon, including all related intellectual property rights. Customer will not cause any Axon proprietary
rights to be violated.
14.IP Indemnification. Axon will indemnify Customer against all claims, losses, and reasonable expenses from any
third-party claim alleging that the use of Axon-manufactured Devices or Services infringes or misappropriates the
third-party’s intellectual property rights. Customer must promptly provide Axon with written notice of such claim, tender
to Axon the defense or settlement of such claim at Axon’s expense and cooperate fully with Axon in the defense or
settlement of such claim. Axon’s IP indemnification obligations do not apply to claims based on (a) modification of
Axon-manufactured Devices or Services by Customer or a third-party not approved by Axon; (b) use of Axon-
manufactured Devices and Services in combination with hardware or services not approved by Axon; (c) use of Axon
Devices and Services other than as permitted in this Agreement; or (d) use of Axon software that is not the most
current release provided by Axon.
15.Customer Responsibilities. Customer is responsible for (a) Customer’s use of Axon Devices; (b) breach of this
Agreement or violation of applicable law by Customer or an Customer end user; (c) disputes between Customer and
a third-party over Customer’s use of Axon Devices; (d) ensuringAxon Devices are destroyed and disposed of securely
and sustainably at Customer’s cost; and (e) any regulatory violations or fines, as a result of improper destruction or
disposal of Axon Devices.
16.Termination .
16.1.For Breach. A Party may terminate this Agreement for cause if it provides thirty (30) days written notice of the
breach to the other Party, and the breach remains uncured at the end of thirty (30) days. If Customer terminates
this Agreement due to Axon’s uncured breach, Axon will refund prepaid amounts on a prorated basis based on
the effective date of termination.
16.2.By Customer. If sufficient funds are not appropriated or otherwise legally available to pay the fees, Customer
may terminate this Agreement. Customer will deliver notice of termination under this section as soon as
reasonably practicable.
16.3.Effect of Termination. Upon termination of this Agreement, Customer rights immediately terminate. Customer
remains responsible for all fees incurred before the effective date of termination. If Customer purchases Axon
Devices for less than the manufacturer’s suggested retail price ("MSRP") and this Agreement terminates before
the end of the Term, Axon will invoice Customer the difference between the MSRP for Axon Devices received,
including any Spare Axon Devices, and amounts paid towards those Axon Devices. Only if terminating for non-
appropriation, Customer may return Axon Devices to Axon within thirty (30) days of termination. MSRP is the
standalone price of the individual Axon Device at the time of sale. For bundled Axon Devices, MSRP is the
standalone price of all individual components.
17.Confidentiality."Confidential Information" means nonpublic information designated as confidential or, given the
nature of the information or circumstances surrounding disclosure, should reasonably be understood to be
confidential. Each Party will take reasonable measures to avoid disclosure, dissemination, or unauthorized use of the
other Party’s Confidential Information. Unless required by law, neither Party will disclose the other Party’s Confidential
Information during the Term and for five (5) years thereafter. To the extent permissible by law, Axon pricing is
Confidential Information and competition sensitive. If Customer receives a public records request to disclose Axon
Master Services and Purchasing Agreement for Customer
Title: Master Services and Purchasing Agreement between Axon and Customer
Department: Legal
Version: 21
Release Date: 4/1/2024 Page 4 of 43
Confidential Information, to the extent allowed by law, Customer will provide notice to Axon before disclosure. Axon
may publicly announce information related to this Agreement.
18.General.
18.1.Force Majeure. Neither Party will be liable for any delay or failure to perform due to a cause beyond a Party’s
reasonable control.
18.2.Independent Contractors. The Parties are independent contractors. Neither Party has the authority to bind
the other. This Agreement does not create a partnership, franchise, joint venture, Customer, fiduciary, or
employment relationship between the Parties.
18.3.Third-Party Beneficiaries. There are no third-party beneficiaries under this Agreement.
18.4.Non-Discrimination. Neither Party nor its employees will discriminate against any person based on race;
religion; creed; color; sex; gender identity and expression; pregnancy; childbirth; breastfeeding; medical
conditions related to pregnancy, childbirth, or breastfeeding; sexual orientation; marital status; age; national
origin; ancestry; genetic information; disability; veteran status; or any class protected by local, state, or federal
law.
18.5.Export Compliance. Each Party will comply with all import and export control laws and regulations.
18.6.Assignment. Neither Party may assign this Agreement without the other Party’s prior written consent. Axon
may assign this Agreement, its rights, or obligations without consent: (a) to an affiliate or subsidiary; or (b) for
purposes of financing, merger, acquisition, corporate reorganization, or sale of all or substantially all its assets.
This Agreement is binding upon the Parties respective successors and assigns.
18.7.Waiver . No waiver or delay by either Party in exercising any right under this Agreement constitutes a waiver
of that right.
18.8.Severability. If a court of competent jurisdiction holds any portion of this Agreement invalid or unenforceable,
the remaining portions of this Agreement will remain in effect.
18.9.Survival. The following sections will survive termination: Payment, Warranty, Axon Device Warnings,
Indemnification, IP Rights, Customer Responsibilities and any other Sections detailed in the survival sections
of the Appendices.
18.10.Governing Law. The laws of the country, state, province, or municipality where Customer is physically located,
without reference to conflict of law rules, govern this Agreement and any dispute arising from it. The United
Nations Convention for the International Sale of Goods does not apply to this Agreement.
18.11.Notices. All notices must be in English. Notices posted on Customer’s Axon Evidence site are effective upon
posting. Notices by email are effective on the sent date of the email. Notices by personal delivery are effective
immediately.Notices to Customer shall be provided to the address on file with Axon. Notices to Axon shall be
provided to Axon Enterprise, Inc., Attn: Legal, 17800 North 85th Street, Scottsdale, Arizona 85255 with a copy
to legal@axon.com.
18.12 Entire Agreement. This Agreement, the Appendices, including any applicable Appendices not attached herein
for the products and services purchased, which are incorporated by reference and located in the Master
Purchasing and Services Agreement located at https://www.axon.com/sales-terms-and-conditions, Quote and
any SOW(s), represents the entire agreement between the Parties. This Agreement supersedes all prior
agreements or understandings, whether written or verbal, regarding the subject matter of this Agreement. This
Agreement may only be modified or amended in a writing signed by the Parties.
Master Services and Purchasing Agreement for Customer
Title: Master Services and Purchasing Agreement between Axon and Customer
Department: Legal
Version: 21
Release Date: 4/1/2024 Page 6 of 43
Axon Cloud Services Terms of Use Appendix
1.Definitions.
a."Customer Content"is data uploaded into, ingested by, or created in Axon Cloud Services within
Customer’s tenant, including media or multimedia uploaded into Axon Cloud Services by Customer.
Customer Content includes Evidence but excludes Non-Content Data.
b. "Evidence" is media or multimedia uploaded into Axon Evidence as 'evidence' by an Customer.
Evidence is a subset of Customer Content.
c. "Non-Content Data" is data, configuration, and usage information about Customer’s Axon Cloud
Services tenant, Axon Devices and client software, and users that is transmitted or generated when
using Axon Devices. Non-Content Data includes data about users captured during account management
and customer support activities. Non-Content Data does not include Customer Content.
d. "Personal Data" means any information relating to an identified or identifiable natural person. An
identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to
an identifier such as a name, an identification number, location data, an online identifier or to one or
more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity
of that natural person.
e.“Provided Data” means de-identified, de-personalized, data derived from Customer's TASER energy
weapon deployment reports, related TASER energy weapon logs, body-worn camera footage, and
incident reports.
f.“Transformed Data” means the Provided Data used for the purpose of quantitative evaluation of the
performance and effectiveness of TASER energy weapons in the field across a variety of circumstances.
Ϯ͘Access. Upon Axon granting Customer a subscription to Axon Cloud Services, Customer may access and use
Axon Cloud Services to store and manage Customer Content. Customer may not exceed more end users than the
Quote specifies. Axon Air requires an Axon Evidence subscription for each drone operator. For Axon Evidence
Lite, Customer may access and use Axon Evidence only to store and manage TASER CEW and TASER CAM
data ("TASER Data"). Customer may not upload non-TASER Data to Axon Evidence Lite.
3.Customer Owns Customer Content. Customer controls and owns all right, title, and interest in Customer
Content. Except as outlined herein, Axon obtains no interest in Customer Content, and Customer Content is not
Axon’s business records. Customer is solely responsible for uploading, sharing, managing, and deleting Customer
Content. Axon will only have access to Customer Content for the limited purposes set forth herein. Customer
agrees to allow Axon access to Customer Content to (a) perform troubleshooting, maintenance, or diagnostic
screenings; and (b) enforce this Agreement or policies governing use of the Axon products.
4.Security. Axon will implement commercially reasonable and appropriate measures to secure Customer Content
against accidental or unlawful loss, access or disclosure. Axon will maintain a comprehensive information security
program to protect Axon Cloud Services and Customer Content including logical, physical access, vulnerability,
risk, and configuration management; incident monitoring and response; encryption of uploaded digital evidence;
security education; and data protection. Axon agrees to the Federal Bureau of Investigation Criminal Justice
Information Services Security Addendum for its digital evidence management systems or records.
5.Customer Responsibilities. Customer is responsible for (a) ensuring Customer owns Customer Content; (b)
ensuring no Customer Content or Customer end user’s use of Customer Content or Axon Cloud Services violates
this Agreement or applicable laws; and (c) maintaining necessary computer equipment and Internet connections
for use of Axon Cloud Services. If Customer becomes aware of any violation of this Agreement by an end user,
Customer will immediately terminate that end user’s access to Axon Cloud Services.
a. Customer will also maintain the security of end usernames and passwords and security and access by
end users to Customer Content. Customer is responsible for ensuring the configuration and utilization
of Axon Cloud Services meet applicable Customer regulation and standards. Customer may not sell,
transfer, or sublicense access to any other entity or person. Customer shall contact Axon immediately if
an unauthorized party may be using Customer’s account or Customer Content, or if account information
is lost or stolen.
Master Services and Purchasing Agreement for Customer
Title: Master Services and Purchasing Agreement between Axon and Customer
Department: Legal
Version: 21
Release Date: 4/1/2024 Page 7 of 43
6.Privacy. Customer’s use of Axon Cloud Services is subject to the Axon Cloud Services Privacy Policy, a current
version of which is available at https://www.axon.com/legal/cloud-services-privacy-policy. Customer agrees to
allow Axon access to Non-Content Data from Customer to (a) perform troubleshooting, maintenance, or diagnostic
screenings; (b) provide, develop, improve, and support current and future Axon products and related services; and
(c) enforce this Agreement or policies governing the use of Axon products.
7.Axon Body Wi-Fi Positioning. Axon Body cameras may offer a feature to enhance location services where
GPS/GNSS signals may not be available, for instance, within buildings or underground. Customer administrators
can manage their choice to use this service within the administrative features of Axon Cloud Services. If Customer
chooses to use this service, Axon must also enable the usage of the feature for Customer’s Axon Cloud Services
tenant. Customer will not see this option with Axon Cloud Services unless Axon has enabled Wi-Fi Positioning for
Customer’s Axon Cloud Services tenant. When Wi-Fi Positioning is enabled by both Axon and Customer, Non-
Content and Personal Data will be sent to Skyhook Holdings, Inc. ("Skyhook") to facilitate the Wi-Fi Positioning
functionality. Data controlled by Skyhook is outside the scope of the Axon Cloud Services Privacy Policy and is
subject to the Skyhook Services Privacy Policy.
8.Storage. For Axon Unlimited Device Storage subscriptions, Customer may store unlimited data in
Customer's Axon Evidence account only if data originates from Axon Capture or the applicable Axon Device. Axon
may charge Customer additional fees for exceeding purchased storage amounts. Axon may place Customer
Content that Customer has not viewed or accessed for six (6) months into archival storage. Customer Content in
archival storage will not have immediate availability and may take up to twenty-four (24) hours to access.
For Third-Party Unlimited Storage the following restrictions apply: (i) it may only be used in conjunction with a valid
Axon’s Evidence.com user license; (ii) is limited to data of the law enforcement Customer that purchased the Third-
Party Unlimited Storage and the Axon’s Evidence.com end user or Customer is prohibited from storing data for
other law enforcement agencies; and (iii) Customer may only upload and store data that is directly related to: (1)
the investigation of, or the prosecution of a crime; (2) common law enforcement activities; or (3) any Customer
Content created by Axon Devices or Evidence.com.
9.Location of Storage. Axon may transfer Customer Content to third-party subcontractors for storage. Axon will
determine the locations of data centers for storage of Customer Content. For United States agencies, Axon will
ensure all Agency Content stored in Axon Cloud Services remains within the United States. Ownership of
Customer Content remains with Customer.
10.Suspension. Axon may temporarily suspend Customer’s or any end user’s right to access or use any portion or
all of Axon Cloud Services immediately upon notice, if Customer or end user’s use of or registration for Axon Cloud
Services may (a) pose a security risk to Axon Cloud Services or any third-party; (b) adversely impact Axon Cloud
Services, the systems, or content of any other customer; (c) subject Axon, Axon’s affiliates, or any third-party to
liability; or (d) be fraudulent. Customer remains responsible for all fees incurred through suspension. Axon will not
delete Customer Content because of suspension, except as specified in this Agreement.
11.Axon Cloud Services Warranty. Axon disclaims any warranties or responsibility for data corruption or errors
before Customer uploads data to Axon Cloud Services.
12.TASER Data Science Program. Axon will provide a quantitative evaluation on the performance and effectiveness
of TASER energy weapons in the field across a variety of circumstances.
If Customer purchases the TASER Data Science Program, Customer grants Axon, its affiliates, and assignees an
irrevocable, perpetual, fully paid, royalty-free, and worldwide right and license to use Provided Data solely for the
purposes of this Agreement and to create Transformed Data. Customer shall own all rights and title to Provided
Data. Axon shall own all rights and title to Transformed Data and any derivatives of Transformed Data.
Axon grants to Customer an irrevocable, perpetual, fully paid, royalty-free, license to use to TASER Data Science
report provided to Customer for its own internal purposes. The Data Science report is provided “as is” and
without any warranty of any kind.
In the event Customer seeks Axon’s deletion of Provided Data, it may submit a request to privacy@axon.com.
Where reasonably capable of doing so, Axon will implement the request but at a minimum will not continue to
collect Provided Data from Customer.
13.Axon Records. Axon Records is the software-as-a-service product that is generally available at the time Customer
purchases an OSP 7 or OSP 10 bundle. During Customer’s Axon Records Subscription Term, if any, Customer
will be entitled to receive Axon’s Update and Upgrade releases on an if-and-when available basis.
Master Services and Purchasing Agreement for Customer
Title: Master Services and Purchasing Agreement between Axon and Customer
Department: Legal
Version: 21
Release Date: 4/1/2024 Page 8 of 43
a. The Axon Records Subscription Term will end upon the completion of the Axon Records Subscription
as documented in the Quote, or if purchased as part of an OSP 7 or OSP 10 bundle, upon completion
of the OSP 7 or OSP 10 Term ("Axon Records Subscription")
b. An "Update" is a generally available release of Axon Records that Axon makes available from time to
time. An "Upgrade" includes (i) new versions of Axon Records that enhance features and functionality,
as solely determined by Axon; and/or (ii) new versions of Axon Records that provide additional features
or perform additional functions. Upgrades exclude new products that Axon introduces and markets as
distinct products or applications.
c. New or additional Axon products and applications, as well as any Axon professional services needed to
configure Axon Records, are not included. If Customer purchases Axon Records as part of a bundled
offering, the Axon Record subscription begins on the later of the (1) start date of that bundled offering,
or (2) date Axon provisions Axon Records to Customer.
d. Users of Axon Records at the Customer may upload files to entities (incidents, reports, cases, etc) in
Axon Records with no limit to the number of files and amount of storage. Notwithstanding the foregoing,
Axon may limit usage should the Customer exceed an average rate of one-hundred (100) GB per user
per year of uploaded files. Axon will not bill for overages.
14.Axon Cloud Services Restrictions. Customer and Customer end users (including employees, contractors,
agents, officers, volunteers, and directors), may not, or may not attempt to:
a. reverse engineer, disassemble, or decompile Axon Cloud Services or apply any process to derive any
source code included in Axon Cloud Services, or allow others to do the same;
b. copy, modify, tamper with, repair, or create derivative works of any part of Axon Cloud Services;
c. access or use Axon Cloud Services with the intent to gain unauthorized access, avoid incurring fees or
exceeding usage limits or quotas;
d. use Axon Cloud Serves as a service bureau, or as part of an Customer infrastructure as a service;
e. use trade secret information contained in Axon Cloud Services, except as expressly permitted in this
Agreement;
f. access Axon Cloud Services to build a competitive device or service or copy any features, functions, or
graphics of Axon Cloud Services;
g. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and
trademark notices) of Axon’s or Axon’s licensors on or within Axon Cloud Services; or
h. use Axon Cloud Services to store or transmit infringing, libelous, or other unlawful or tortious material;
material in violation of third-party privacy rights; or malicious code.
15.Axon Narrative.AI-Assisted Report Writing feature. Axon may impose usage restrictions if a single user generates
more than one hundred (100) reports per month for two or more consecutive months.
16.After Termination. Axon will not delete Customer Content for ninety (90) days following termination. There will be
no functionality of Axon Cloud Services during these ninety (90) days other than the ability to retrieve Customer
Content. Customer will not incur additional fees if Customer downloads Customer Content from Axon Cloud
Services during this time. Axon has no obligation to maintain or provide Customer Content after these ninety (90)
days and will thereafter, unless legally prohibited, delete all Customer Content. Upon request, Axon will provide
written proof that Axon successfully deleted and fully removed all Customer Content from Axon Cloud Services.
17.Post-Termination Assistance. Axon will provide Customer with the same post-termination data retrieval
assistance that Axon generally makes available to all customers. Requests for Axon to provide additional
assistance in downloading or transferring Customer Content, including requests for Axon’s data egress service,
will result in additional fees and Axon will not warrant or guarantee data integrity or readability in the external
system.
18.U.S. Government Rights. If Customer is a U.S. Federal department or using Axon Cloud Services on behalf of a
U.S. Federal department, Axon Cloud Services is provided as a "commercial item," "commercial computer
software," "commercial computer software documentation," and "technical data", as defined in the Federal
Acquisition Regulation and Defense Federal Acquisition Regulation Supplement. If Customer is using Axon Cloud
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Services on behalf of the U.S. Government and these terms fail to meet the U.S. Government’s needs or are
inconsistent in any respect with federal law, Customer will immediately discontinue use of Axon Cloud Services.
19.Survival. Upon any termination of this Agreement, the following sections in this Appendix will survive: Customer
Owns Customer Content, Privacy, Storage, Axon Cloud Services Warranty, Customer Responsibilities and Axon
Cloud Services Restrictions.
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Axon Customer Experience Improvement Program Appendix
1.Axon Customer Experience Improvement Program (ACEIP). The ACEIP is designed to accelerate Axon’s
development of technology, such as building and supporting automated features, to ultimately increase safety within
communities and drive efficiency in public safety. To this end, subject to the limitations on Axon as described below,
Axon, where allowed by law, may make limited use of Customer Content from all of its customers to provide, develop,
improve, and support current and future Axon products (collectively, "ACEIP Purposes"). However, at all times, Axon
will comply with its obligations pursuant to the Axon Cloud Services Terms of Use Appendix to maintain a
comprehensive data security program (including compliance with the CJIS Security Policy for Criminal Justice
Information), privacy program, and data governance policy, including high industry standards of de-identifying
Personal Data, to enforce its security and privacy obligations for the ACEIP. ACEIP has 2 tiers of participation, Tier
1 and Tier 2. By default, Customer will be a participant in ACEIP Tier 1. If Customer does not want to participate in
ACEIP Tier 1, Customer can revoke its consent at any time. If Customer wants to participate in Tier 2, as detailed
below, Customer can check the ACEIP Tier 2 box below. If Customer does not want to participate in ACEIP Tier 2,
Customer should leave box unchecked. At any time, Customer may revoke its consent to ACEIP Tier 1, Tier 2, or
both Tiers.
2.ACEIP Tier 1.
2.1. When Axon uses Customer Content for the ACEIP Purposes, Axon will extract from Customer Content and
may store separately copies of certain segments or elements of the Customer Content (collectively, "ACEIP
Content"). When extracting ACEIP Content, Axon will use commercially reasonable efforts to aggregate,
transform or de-identify Customer Content so that the extracted ACEIP Content is no longer reasonably
capable of being associated with, or could reasonably be linked directly or indirectly to a particular individual
("Privacy Preserving Technique(s)"). For illustrative purposes, some examples are described in footnote 1
1.
For clarity, ACEIP Content will still be linked indirectly, with an attribution, to the Customer from which it was
extracted. This attribution will be stored separately from the data itself, but is necessary for and will be solely
used to enable Axon to identify and delete all ACEIP Content upon Customer request. Once de-identified,
ACEIP Content may then be further modified, analyzed, and used to create derivative works. At any time,
Customer may revoke the consent granted herein to Axon to access and use Customer Content for ACEIP
Purposes. Within 30 days of receiving the Customer’s request, Axon will no longer access or use Customer
Content for ACEIP Purposes and will delete any and all ACEIP Content. Axon will also delete any derivative
works which may reasonably be capable of being associated with, or could reasonably be linked directly or
indirectly to Customer. In addition, if Axon uses Customer Content for the ACEIP Purposes, upon request, Axon
will make available to Customer a list of the specific type of Customer Content being used to generate ACEIP
Content, the purpose of such use, and the retention, privacy preserving extraction technique, and relevant data
protection practices applicable to the Customer Content or ACEIP Content ("Use Case"). From time to time,
Axon may develop and deploy new Use Cases. At least 30 days prior to authorizing the deployment of any
new Use Case, Axon will provide Customer notice (by updating the list of Use Case at
https://www.axon.com/aceip and providing Customer with a mechanism to obtain notice of that update or
another commercially reasonable method to Customer designated contact) ("New Use Case").
2.2.Expiration of ACEIP Tier 1. Customer consent granted herein will expire upon termination of the Agreement.
In accordance with section 1.1.1, within 30 days of receiving the Customer’s request, Axon will no longer
access or use Customer Content for ACEIP Purposes and will delete ACEIP Content. Axon will also delete any
derivative works which may reasonably be capable of being associated with, or could reasonably be linked
directly or indirectly to, Customer.
3.ACEIP Tier 2. In addition to ACEIP Tier 1, if Customer wants to help further improve Axon’s services, Customer may
choose to participate in Tier 2 of the ACEIP. ACEIP Tier 2 grants Axon certain additional rights to use Customer
1 For example; (a) when extracting specific text to improve automated transcription capabilities, text that could be used to directly identify
a particular individual would not be extracted, and extracted text would be disassociated from identifying metadata of any speakers, and
the extracted text would be split into individual words and aggregated with other data sources (including publicly available data) to
remove any reasonable ability to link any specific text directly or indirectly back to a particular individual; (b) when extracting license
plate data to improve Automated License Plate Recognition (ALPR) capabilities, individual license plate characters would be extracted
and disassociated from each other so a complete plate could not be reconstituted, and all association to other elements of the source
video, such as the vehicle, location, time, and the surrounding environment would also be removed; (c) when extracting audio of potential
acoustic events (such as glass breaking or gun shots), very short segments (<1 second) of audio that only contains the likely acoustic
events would be extracted and all human utterances would be removed.
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Content, in addition to those set forth in Tier 1 above, without the guaranteed deployment of a Privacy Preserving
Technique to enable product development, improvement, and support that cannot be accomplished with aggregated,
transformed, or de-identified data.
☐Check this box if Customer wants to help further improve Axon’s services by participating in ACEIP Tier 2 in addition to
Tier 1. Axon will not enroll Customer into ACEIP Tier 2 until Axon and Customer agree to terms in writing providing for
such participation in ACEIP Tier 2.
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Professional Services Appendix
If any of the Professional Services specified below are included on the Quote, this Appendix applies.
1. Utilization of Services. Customer must use professional services as outlined in the Quote and this Appendix within
six (6) months of the Effective Date.
2. Axon Full Service (Axon Full Service). Axon Full Service includes advance remote project planning and
configuration support and up to four (4) consecutive days of on-site service and a professional services manager to
work with Customer to assess Customer’s deployment and determine which on-site services are appropriate. If
Customer requires more than four (4) consecutive on-site days, Customer must purchase additional days. Axon Full
Service options include:
System set up and configuration
x Instructor-led setup of Axon View on smartphones (if applicable)
x Configure categories and custom roles based on Customer need
x Register cameras to Customer domain
x Troubleshoot IT issues with Axon Evidence and Axon Dock ("Dock") access
x One on-site session included
Dock configuration
x Work with Customer to decide the ideal location of Docks and set configurations on Dock
x Authenticate Dock with Axon Evidence using admin credentials from Customer
x On-site assistance, not to include physical mounting of docks
Best practice implementation planning session
x Provide considerations for the establishment of video policy and system operations best practices based
on Axon’s observations with other agencies
x Discuss the importance of entering metadata in the field for organization purposes and other best
practices for digital data management
x Provide referrals of other agencies using the Axon camera devices and Axon Evidence
x Recommend rollout plan based on review of shift schedules
System Admin and troubleshooting training sessions
Step-by-step explanation and assistance for Customer’s configuration of security, roles & permissions, categories
& retention, and other specific settings for Axon Evidence
Axon instructor training (Train the Trainer)
Training for Customer’s in-house instructors who can support Customer’s Axon camera and Axon Evidence
training needs after Axon has fulfilled its contractual on-site obligations
Evidence sharing training
Tailored workflow instruction for Investigative Units on sharing Cases and Evidence with local prosecuting
agencies
End user go-live training and support sessions
x Assistance with device set up and configuration
x Training on device use, Axon Evidence, and Evidence Sync
Implementation document packet
Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and
categories & roles guide
Post go-live review
3.Body-Worn Camera Starter Service (Axon Starter). Axon Starter includes advance remote project planning and
configuration support and one (1) day of on-site Services and a professional services manager to work closely with
Customer to assess Customer’s deployment and determine which Services are appropriate. If Customer requires
more than one (1) day of on-site Services, Customer must purchase additional on-site Services. The Axon Starter
options include:
System set up and configuration (Remote Support)
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x Instructor-led setup of Axon View on smartphones (if applicable)
x Configure categories & custom roles based on Customer need
x Troubleshoot IT issues with Axon Evidence and Dock access
Dock configuration
x Work with Customer to decide the ideal location of Dock setup and set configurations on Dock
x Authenticate Dock with Axon Evidence using "Administrator" credentials from Customer
x Does not include physical mounting of docks
Axon instructor training (Train the Trainer)
Training for Customer’s in-house instructors who can support Customer’s Axon camera and Axon Evidence
training needs after Axon’s has fulfilled its contracted on-site obligations
End user go-live training and support sessions
x Assistance with device set up and configuration
x Training on device use, Axon Evidence, and Evidence Sync
Implementation document packet
Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and
categories & roles guide
4. Body-Worn Camera Virtual 1-Day Service (Axon Virtual). Axon Virtual includes all items in the BWC Starter
Service Package, except one (1) day of on-site services.
5. CEW Services Packages. CEW Services Packages are detailed below:
System set up and configuration
x Configure Axon Evidence categories & custom roles based on Customer need.
x Troubleshoot IT issues with Axon Evidence.
x Register users and assign roles in Axon Evidence.
x For the CEW Full Service Package: On-site assistance included
x For the CEW Starter Package: Virtual assistance included
Dedicated Project Manager
Assignment of specificAxon representative for all aspects of planning the rollout (Project Manager). Ideally, Project
Manager will be assigned to Customer 4–6 weeks before rollout
Best practice implementation planning session to include:
x Provide considerations for the establishment of CEW policy and system operations best practices based
on Axon’s observations with other agencies
x Discuss the importance of entering metadata and best practices for digital data management
x Provide referrals to other agencies using TASER CEWs and Axon Evidence
x For the CEW Full Service Package:On-site assistance included
x For the CEW Starter Package: Virtual assistance included
System Admin and troubleshooting training sessions
On-site sessions providing a step-by-step explanation and assistance for Customer ’s configuration of security,
roles & permissions, categories & retention, and other specific settings for Axon Evidence
Axon Evidence Instructor training
x Provide training on the Axon Evidence to educate instructors who can support Customer’s subsequent
Axon Evidence training needs.
x For the CEW Full Service Package:Training for up to 3 individuals at Customer
x For the CEW Starter Package:Training for up to 1 individual at Customer
TASER CEW inspection and device assignment
Axon’s on-site professional services team will perform functions check on all new TASER CEW Smart weapons
and assign them to a user on Axon Evidence.
Post go-live review
For the CEW Full Service Package: On-site assistance included.
For the CEW Starter Package: Virtual assistance included.
6. Smart Weapon Transition Service. The Smart Weapon Transition Service includes:
Archival of CEW Firing Logs
Axon’s on-site professional services team will upload CEW firing logs to Axon Evidence from all TASER CEW
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Smart Weapons that Customer is replacing with newer Smart Weapon models.
Return of Old Weapons
Axon’s on-site professional service team will ship all old weapons back to Axon’s headquarters.
Axon will provide Customer with a Certificate of Destruction
*Note: CEW Full Service packages for TASER 7 or TASER 10 include Smart Weapon Transition Service instead of
1-Day Device Specific Instructor Course.
7.VR Services Package.VR Service includes advance remote project planning and configuration support and one (1)
day of on-site service and a professional services manager to work with Customer to assess Customer's deployment
and determine which Services are appropriate. The VR Service training options include:
System set up and configuration (Remote Support)
•Instructor-led setup of Axon VR headset content
•Configure Customer settings based on Customer need
•Troubleshoot IT issues with Axon VR headset
Axon instructor training (Train the Trainer)
Training for up to five (5) Customer's in-house instructors who can support Customer's Axon VR CET and
SIM training needs after Axon’s has fulfilled its contracted on-site obligations
Classroom and practical training sessions
Step-by-step explanation and assistance for Customer's configuration of Axon VR CET and SIM functionality,
basic operation, and best practices
8.Axon Air, On-Site Training. Axon Air, On-Site training includes advance remote project planning and configuration
support and one (1) day of on-site Services and a professional services manager to work closely with Customer to
assess Customer's deployment and determine which Services are appropriate. If Customer's requires more than one
(1) day of on-site Services, Customer must purchase additional on-site Services. The Axon Air, On-Site training
options include:
System set up and configuration (Remote Support)
•Instructor-led setup of Axon Air App (ASDS)
•Configure Customer settings based on Customer need
•Configure drone controller
•Troubleshoot IT issues with Axon Evidence
Axon instructor training (Train the Trainer)
Training for Customer's in-house instructors who can support Customer's Axon Air and Axon Evidence
training needs after Axon’s has fulfilled its contracted on-site obligations
Classroom and practical training sessions
Step-by-step explanation and assistance for Customer's configuration of Axon Respond+ livestreaming
functionality, basic operation, and best practices
9.Axon Air, Virtual Training. Axon Air, Virtual training includes all items in the Axon Air, On-Site Training Package,
except the practical training session, with the Axon Instructor training for up to four hours virtually.
10. Signal Sidearm Installation Service.
a.Purchases of 50 SSA units or more: Axon will provide one (1) day of on-site service and one
professional services manager and will provide train the trainer instruction, with direct assistance on the
first of each unique holster/mounting type. Customer is responsible for providing a suitable work/training
area.
b.Purchases of less than 50 SSA units:Axon will provide a 1-hour virtual instruction session on the
basics of installation and device calibration.
11. Out of Scope Services. Axon is only responsible to perform the professional services described in the Quote and
this Appendix. Any additional professional services are out of scope. The Parties must document scope changes in
a written and signed change order. Changes may require an equitable adjustment in the charges or schedule.
12. Delivery of Services. Axon personnel will work Monday through Friday, 8:30 a.m. to 5:30 p.m., except holidays.
Axon will perform all on-site tasks over a consecutive timeframe. Axon will not charge Customer travel time by Axon
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personnel to Customer premises as work hours.
13. Access Computer Systems to Perform Services. Customer authorizes Axon to access relevant Customer
computers and networks, solely for performing the Services. Axon will work to identify as soon as reasonably
practicable resources and information Axon expects to use and will provide an initial itemized list to Customer.
Customer is responsible for and assumes the risk of any problems, delays, losses, claims, or expenses resulting from
the content, accuracy, completeness, and consistency of all data, materials, and information supplied by Customer.
14.Site Preparation. Axon will provide a hardcopy or digital copy of current user documentation for the Axon Devices
("User Documentation"). User Documentation will include all required environmental specifications for the
professional services and Axon Devices to operate per the Axon Device User Documentation. Before installation of
Axon Devices (whether performed by Customer or Axon), Customer must prepare the location(s) where Axon Devices
are to be installed ("Installation Site") per the environmental specifications in the Axon Device User Documentation.
Following installation, Customer must maintain the Installation Site per the environmental specifications. If Axon
modifies Axon Device User Documentation for any Axon Devices under this Agreement, Axon will provide the update
to Customer when Axon generally releases it
15.Acceptance. When Axon completes professional services, Axon will present an acceptance form ("Acceptance
Form") to Customer. Customer will sign the Acceptance Form acknowledging completion. If Customer reasonably
believes Axon did not complete the professional services in substantial conformance with this Agreement, Customer
must notify Axon in writing of the specific reasons for rejection within seven (7) calendar days from delivery of the
Acceptance Form. Axon will address the issues and re-present the Acceptance Form for signature. If Axon does not
receive the signed Acceptance Form or written notification of reasons for rejection within seven (7) calendar days of
delivery of the Acceptance Form, Axon will deem Customer to have accepted the professional services.
16.Customer Network. For work performed by Axon transiting or making use of Customer’s network, Customer is solely
responsible for maintenance and functionality of the network. In no event will Axon be liable for loss, damage, or
corruption of Customer’s network from any cause.
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Technology Assurance Plan Appendix
If Technology Assurance Plan ("TAP ") or a bundle including TAP is on the Quote, this appendix applies.
1.TAP Warranty. The TAP warranty is an extended warranty that starts at the end of the one- (1-) year hardware limited
warranty.
2.Officer Safety Plan. If Customer purchases an Officer Safety Plan ("OSP"), Customer will receive the deliverables
detailed in the Quote. Customer must accept delivery of the TASER CEW and accessories as soon as available from
Axon.
3.OSP 7 or OSP 10 Term. OSP 7 or OSP 10 begins on the date specified in the Quote ("OSP Term").
4.TAP BWC Upgrade. If Customer has no outstanding payment obligations and purchased TAP, Axon will provide
Customer a new Axon body-worn camera ("BWC Upgrade") as scheduled in the Quote. If Customer purchased TAP,
Axon will provide a BWC Upgrade that is the same or like Axon Device, at Axon’s option. Axon makes no guarantee
the BWC Upgrade will utilize the same accessories or Axon dock.
5. TAP Dock Upgrade.If Customer has no outstanding payment obligations and purchased TAP, Axon will provide
Customer a new Axon Dock as scheduled in the Quote ("Dock Upgrade"). Accessories associated with any Dock
Upgrades are subject to change at Axon discretion. Dock Upgrades will only include a new Axon dock bay
configuration unless a new Axon dock core is required for BWC compatibility. If Customer originally purchased a
single-bay Axon dock, the Dock Upgrade will be a single-bay Axon dock model that is the same or like Axon Device,
at Axon’s option. If Customer originally purchased a multi-bay Axon dock, the Dock Upgrade will be a multi-bay Axon
dock that is the same or like Axon Device, at Axon’s option.
6.Upgrade Delay. Axon may ship the BWC and Dock Upgrades as scheduled in the Quote without prior confirmation
from Customer unless the Parties agree in writing otherwise at least ninety (90) days in advance. Axon may ship the
final BWC and Dock Upgrade as scheduled in the Quote sixty (60) days before the end of the Subscription Term
without prior confirmation from Customer.
7.Upgrade Change. If Customer wants to upgrade Axon Device models from the current Axon Device to an upgraded
Axon Device, Customer must pay the price difference between the MSRP for the current Axon Device and the MSRP
for the upgraded Axon Device. If the model Customer desires has an MSRP less than the MSRP of the offered BWC
Upgrade or Dock Upgrade, Axon will not provide a refund. The MSRP is the MSRP in effect at the time of the upgrade.
8.Return of Original Axon Device. Within thirty (30) days of receiving a BWC or Dock Upgrade, Customer must return
the original Axon Devices to Axon or destroy the Axon Devices and provide a certificate of destruction to Axon
including serial numbers for the destroyed Axon Devices. If Customer does not return or destroy the Axon Devices,
Axon will deactivate the serial numbers for the Axon Devices received by Customer.
9.Termination. If Customer’s payment for TAP, OSP, or Axon Evidence is more than thirty (30) days past due, Axon
may terminate TAP or OSP. Once TAP or OSP terminates for any reason:
9.1. TAP and OSP coverage terminate as of the date of termination and no refunds will be given.
9.2. Axon will not and has no obligation to provide the Upgrade Models.
9.3. Customer must make any missed payments due to the termination before Customer may purchase any future
TAP or OSP.
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TASER Device Appendix
This TASER Device Appendix applies to Customer’s TASER 7/10, OSP 7/10, OSP Plus, or OSP 7/10 Plus Premium
purchase from Axon, if applicable.
1.Duty Cartridge Replenishment Plan. If the Quote includes "Duty Cartridge Replenishment Plan", Customer must
purchase the plan for each CEW user. A CEW user includes officers that use a CEW in the line of duty and those that
only use a CEW for training. Customer may not resell cartridges received. Axon will only replace cartridges used in
the line of duty.
2.Training. If the Quote includes a TASER On Demand Certification subscription, Customer will have on-demand
access to TASER Instructor and TASER Master Instructor courses only for the duration of the TASER Subscription
Term. Axon will issue a maximum of ten (10) TASER Instructor vouchers and ten (10) TASER Master Instructor
vouchers for every thousand TASER Subscriptions purchased. Customer shall utilize vouchers to register for TASER
courses at their discretion however Customer may incur a fee for cancellations less than 10 business days prior to a
course date or failure to appear to a registered course. The voucher has no cash value. Customer cannot exchange
voucher for any other device or service. Any unused vouchers at the end of the Term will be forfeited. A voucher does
not include any travel or other expenses that might be incurred related to attending a course.
3.Extended Warranty. If the Quote includes an extended warranty, the extended warranty coverage period warranty
will be for a five- (5-) year term, which includes the hardware manufacturer’s warranty plus the four- (4-) year extended
term.
4.Trade-in. If the Quote contains a discount on CEW-related line items and that discount is contingent upon the trade-
in of hardware, Customer must return used hardware and accessories associated with the discount ("Trade-In Units")
to Axon within the below prescribed timeline. Customer must ship batteries via ground shipping. Axon will pay shipping
costs of the return. If Axon does not receive Trade-In Units within the timeframe below, Axon will invoice Customer
the value of the trade-in credit. Customer may not destroy Trade-In Units and receive a trade-in credit.
Customer Size Days to Return from Start Date of TASER 10 Subscription
Less than 100 officers 60 days
100 to 499 officers 90 days
500+ officers 180 days
5.TASER Device Subscription Term. The TASER Device Subscription Term for a standalone TASER Device purchase
begins on shipment of the TASER Device. The TASER Device Subscription Term for OSP 7/10 begins on the OSP
7/10 start date.
6.Access Rights. Upon Axon granting Customer a TASER Device Axon Evidence subscription, Customer may access
and use Axon Evidence for the storage and management of data from TASER Devices devices during the TASER
Device Subscription Term. Customer may not exceed the number of end users the Quote specifies.
7.Customer Warranty.If Customer is located in the US, Customer warrants and acknowledges that TASER 10 is
classified as a firearm and is being acquired for official Customer use pursuant to a law enforcement Customer
transfer under the Gun Control Act of 1968.
8.Purchase Order.To comply with applicable laws and regulations, Customer must provide a purchase order to
Axon prior to shipment of TASER 10.
9.Apollo Grant (US only).If Customer has received an Apollo Grant from Axon, Customer must pay all fees in the
Quote prior to upgrading to any new TASER Device offered by Axon.
10.Termination. If payment for TASER Device is more than thirty (30) days past due, Axon may terminate Customer’s
TASER Device plan by notifying Customer. Upon termination for any reason, then as of the date of termination:
10.1.TASER Device extended warranties and access to Training Content will terminate. No refunds will be given.
10.2.Axon will invoice Customer the remaining MSRP for TASER Devices received before termination. If terminating
for non-appropriations, Axon will not invoice Customer if Customer returns the TASER Device, rechargeable
battery, holster, dock, core, training suits, and unused cartridges to Axon within thirty (30) days of the date of
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termination.
10.3.Customer will be responsible for payment of any missed payments due to the termination before being allowed
to purchase any future TASER Device plan.
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Axon Auto-Tagging Appendix
If Auto-Tagging is included on the Quote, this Appendix applies.
1.Scope.Axon Auto-Tagging consists of the development of a module to allow Axon Evidence to interact with
Customer’s Computer-Aided Dispatch ("CAD") or Records Management Systems ("RMS"). This allows end users to
auto-populate Axon video meta-data with a case ID, category, and location-based on data maintained in Customer’s
CAD or RMS.
2.Support. For thirty (30) days after completing Auto-Tagging Services, Axon will provide up to five (5) hours of remote
support at no additional charge. Axon will provide free support due to a change in Axon Evidence, if Customer
maintains an Axon Evidence and Auto-Tagging subscription. Axon will not provide support if a change is required
because Customer changes its CAD or RMS.
3.Changes.Axon is only responsible to perform the Services in this Appendix. Any additional Services are out of scope.
The Parties must document scope changes in a written and signed change order. Changes may require an equitable
adjustment in fees or schedule.
4.Customer Responsibilities. Axon’s performance of Auto-Tagging Services requires Customer to:
4.1. Make available relevant systems, including Customer’s current CAD or RMS, for assessment by Axon
(including remote access if possible);
4.2. Make required modifications, upgrades or alterations to Customer’s hardware, facilities, systems and networks
related to Axon’s performance of Auto-Tagging Services;
4.3. Provide access to the premises where Axon is performing Auto-Tagging Services, subject to Customer safety
and security restrictions, and allow Axon to enter and exit the premises with laptops and materials needed to
perform Auto-Tagging Services;
4.4. Provide all infrastructure and software information (TCP/IP addresses, node names, network configuration)
necessary for Axon to provide Auto-Tagging Services;
4.5. Promptly install and implement any software updates provided by Axon;
4.6. Ensure that all appropriate data backups are performed;
4.7. Provide assistance, participation, and approvals in testing Auto-Tagging Services;
4.8. Provide Axon with remote access to Customer’s Axon Evidence account when required;
4.9. Notify Axon of any network or machine maintenance that may impact the performance of the module at
Customer; and
4.10. Ensure reasonable availability of knowledgeable staff and personnel to provide timely, accurate, complete, and
up-to-date documentation and information to Axon.
5.Access to Systems. Customer authorizes Axon to access Customer’s relevant computers, network systems, and
CAD or RMS solely for performing Auto-Tagging Services. Axon will work diligently to identify the resources and
information Axon expects to use and will provide an initial list to Customer. Customer is responsible for and assumes
the risk of any problems, delays, losses, claims, or expenses resulting from the content, accuracy, completeness,
and consistency of all data, materials, and information supplied by Customer.
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Axon Fleet Appendix
If Axon Fleet is included on the Quote, this Appendix applies.
1. Customer Responsibilities.
1.1. Customer must ensure its infrastructure and vehicles adhere to the minimum requirements to operate Axon
Fleet 2 Axon Fleet 3 or a future Fleet iteration (collectively, "Axon Fleet") as established by Axon during the
qualifier call and on-site assessment at Customer and in any technical qualifying questions. If Customer’s
representations are inaccurate, the Quote is subject to change.
1.2. Customer is responsible for providing a suitable work area for Axon or Axon third-party providers to install Axon
Fleet systems into Customer vehicles. Customer is responsible for making available all vehicles for which
installation services were purchased, during the agreed upon onsite installation dates, Failure to make vehicles
available may require an equitable adjustment in fees or schedule.
2.Cradlepoint. If Customer purchases Cradlepoint Enterprise Cloud Manager, Customer will comply with Cradlepoint’s
end user license agreement. The term of the Cradlepoint license may differ from the Axon Evidence Subscription. If
Customer requires Cradlepoint support, Customer will contact Cradlepoint directly.
3.Third-party Installer. Axon will not be liable for the failure of Axon Fleet hardware to operate per specifications if
such failure results from installation not performed by, or as directed by Axon.
4.Wireless Offload Server.
4.1.License Grant. Axon grants Customer a non-exclusive, royalty-free, worldwide, perpetual license to use
Wireless Offload Server ("WOS"). "Use" means storing, loading, installing, or executing WOS solely for data
communication with Axon Devices for the number of licenses purchased. The WOS term begins upon the start
of the Axon Evidence Subscription.
4.2.Restrictions. Customer may not: (a) modify, alter, tamper with, repair, or create derivative works of WOS; (b)
reverse engineer, disassemble, or decompile WOS, apply any process to derive the source code of WOS, or
allow others to do so; (c) access or use WOS to avoid incurring fees or exceeding usage limits; (d) copy WOS
in whole or part; (e) use trade secret information contained in WOS; (f) resell, rent, loan or sublicense WOS;
(g) access WOS to build a competitive device or service or copy any features, functions or graphics of WOS;
or (h) remove, alter or obscure any confidentiality or proprietary rights notices (including copyright and
trademark notices) of Axon or Axon’s licensors on or within WOS.
4.3.Updates. If Customer purchases WOS maintenance, Axon will make updates and error corrections to WOS
("WOS Updates") available electronically via the Internet or media as determined by Axon. Customer is
responsible for establishing and maintaining adequate Internet access to receive WOS Updates and
maintaining computer equipment necessary for use of WOS. The Quote will detail the maintenance term.
4.4.WOS Support. Upon request by Axon, Customer will provide Axon with access to Customer’s store and
forward servers solely for troubleshooting and maintenance.
5.Axon Vehicle Software.
5.1.License Grant. Axon grants Customer a non-exclusive, royalty-free, worldwide, perpetual license to use
ViewXL or Dashboard (collectively, "Axon Vehicle Software".) "Use" means storing, loading, installing, or
executing Axon Vehicle Software solely for data communication with Axon Devices. The Axon Vehicle Software
term begins upon the start of the Axon Evidence Subscription.
5.2.Restrictions. Customer may not: (a) modify, alter, tamper with, repair, or create derivative works of Axon
Vehicle Software; (b) reverse engineer, disassemble, or decompile Axon Vehicle Software, apply any process
to derive the source code of Axon Vehicle Software, or allow others to do so; (c) access or use Axon Vehicle
Software to avoid incurring fees or exceeding usage limits; (d) copy Axon Vehicle Software in whole or part;
(e) use trade secret information contained in Axon Vehicle Software; (f) resell, rent, loan or sublicense Axon
Vehicle Software; (g) access Axon Vehicle Software to build a competitive device or service or copy any
features, functions or graphics of Axon Vehicle Software; or (h) remove, alter or obscure any confidentiality or
proprietary rights notices (including copyright and trademark notices) of Axon or Axon’s licensors on or within
Axon Vehicle Software.
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Title: Master Services and Purchasing Agreement between Axon and Customer
Department: Legal
Version: 21
Release Date: 4/1/2024 Page 21 of 43
6.Acceptance Checklist. If Axon provides services to Customer pursuant to any statement of work in connection with
Axon Fleet, within seven (7) days of the date on which Customer retrieves Customer's vehicle(s) from the Axon
installer, said vehicle having been installed and configured with tested and fully and properly operational in-car
hardware and software identified above, Customer will receive a Professional Services Acceptance Checklist to
submit to Axon indicating acceptance or denial of said deliverables.
7.Axon Fleet Upgrade. If Customer has no outstanding payment obligations and has purchased the "Fleet Technology
Assurance Plan" (Fleet TAP), Axon will provide Customer with the same or like model of Fleet hardware ("Axon Fleet
Upgrade") as scheduled on the Quote.
7.1. If Customer would like to change models for the Axon Fleet Upgrade, Customer must pay the difference
between the MSRP for the offered Axon Fleet Upgrade and the MSRP for the model desired. The MSRP is the
MSRP in effect at the time of the upgrade. Customer is responsible for the removal of previously installed
hardware and installation of the Axon Fleet Upgrade.
7.2. Within thirty (30) days of receiving the Axon Fleet Upgrade, Customer must return the original Axon Devices
to Axon or destroy the Axon Devices and provide a certificate of destruction to Axon, including serial numbers
of the destroyed Axon Devices. If Customer does not destroy or return the Axon Devices to Axon, Axon will
deactivate the serial numbers for the Axon Devices received by Customer.
8.Axon Fleet Termination.Axon may terminate Customer’s Fleet subscription for non-payment. Upon any termination:
8.1. Axon Fleet subscription coverage terminates, and no refunds will be given.
8.2. Axon will not and has no obligation to provide the Axon Fleet Upgrade.
8.3. Customer will be responsible for payment of any missed payments due to the termination before being allowed
to purchase any future Fleet TAP.
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Title: Master Services and Purchasing Agreement between Axon and Customer
Department: Legal
Version: 21
Release Date: 4/1/2024 Page 22 of 43
Axon Respond Appendix
This Axon Respond Appendix applies to both Axon Respond and Axon Respond Plus, if either is included on the Quote.
1. Axon Respond Subscription Term. If Customer purchases Axon Respond as part of a bundled offering, the Axon
Respond subscription begins on the later of the (1) start date of that bundled offering, or (2) date Axon provisions
Axon Respond to Customer. If Customer purchases Axon Respond as a standalone, the Axon Respond subscription
begins the later of the (1) date Axon provisions Axon Respond to Customer, or (2) first day of the month following the
Effective Date. The Axon Respond subscription term will end upon the completion of the Axon Evidence Subscription
associated with Axon Respond.
2.Scope of Axon Respond. The scope of Axon Respond is to assist Customer with real-time situational awareness
during critical incidents to improve officer safety, effectiveness, and awareness. In the event Customer uses Axon
Respond outside this scope, Axon may initiate good-faith discussions with Customer on upgrading Customer’s Axon
Respond to better meet Customer’s needs.
3.Axon Body LTE Requirements. Axon Respond is only available and usable with an LTE enabled body-worn camera.
Axon is not liable if Customer utilizes the LTE device outside of the coverage area or if the LTE carrier is unavailable.
LTE coverage is only available in the United States, including any U.S. territories. Axon may utilize a carrier of Axon’s
choice to provide LTE service. Axon may change LTE carriers during the Term without Customer’s consent.
4.Axon Fleet LTE Requirements.Axon Respond is only available and usable with a Fleet system configured with LTE
modem and service. Customer is responsible for providing LTE service for the modem. Coverage and availability of
LTE service is subject to Customer’s LTE carrier.
5.Axon Respond Service Limitations. Customer acknowledges that LTE service is made available only within the
operating range of the networks. Service may be temporarily refused, interrupted, or limited because of: (a) facilities
limitations; (b) transmission limitations caused by atmospheric, terrain, other natural or artificial conditions adversely
affecting transmission, weak batteries, system overcapacity, movement outside a service area or gaps in coverage
in a service area, and other causes reasonably outside of the carrier’s control such as intentional or negligent acts of
third parties that damage or impair the network or disrupt service; or (c) equipment modifications, upgrades,
relocations, repairs, and other similar activities necessary for the proper or improved operation of service.
5.1. With regard to Axon Body, Partner networks are made available as-is and the carrier makes no
warranties or representations as to the availability or quality of roaming service provided by carrier
partners, and the carrier will not be liable in any capacity for any errors, outages, or failures of carrier
partner networks. Customer expressly understands and agrees that it has no contractual relationship
whatsoever with the underlying wireless service provider or its affiliates or contractors and Customer
is not a third-party beneficiary of any agreement between Axon and the underlying carrier.
6. Termination. Upon termination of this Agreement, or if Customer stops paying for Axon Respond or bundles that
include Axon Respond, Axon will end Axon Respond services, including any Axon-provided LTE service.
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Department: Legal
Version: 21
Release Date: 4/1/2024 Page 23 of 43
Add-on Services Appendix
This Appendix applies if Axon Community Request, Axon Redaction Assistant, and/or Axon Performance are included on
the Quote.
1. Subscription Term. If Customer purchases Axon Community Request, Axon Redaction Assistant, or Axon
Performance as part of OSP 7 or OSP 10, the subscription begins on the later of the (1) start date of the OSP 7 or
OSP 10 Term, or (2) date Axon provisions Axon Community RequestAxon Redaction Assistant, or Axon Performance
to Customer.
1.1. If Customer purchases Axon Community Request, Axon Redaction Assistant, or Axon Performance as a
standalone, the subscription begins the later of the (1) date Axon provisions Axon Community Request, Axon
Redaction Assistant, or Axon Performance to Customer, or (2) first day of the month following the Effective
Date.
1.2. The subscription term will end upon the completion of the Axon Evidence Subscription associated with the add-
on.
2.Axon Community Request Storage. For Axon Community Request, Customer may store an unlimited amount of
data submitted through the public portal ("Portal Content"), within Customer’s Axon Evidence instance. The post-
termination provisions outlined in the Axon Cloud Services Terms of Use Appendix also apply to Portal Content.
3.Performance Auto-Tagging Data. In order to provide some features of Axon Performance to Customer, Axon will
need to store call for service data from Customer’s CAD or RMS.
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Department: Legal
Version: 21
Release Date: 4/1/2024 Page 24 of 43
Axon Auto-Transcribe Appendix
This Appendix applies if Axon Auto-Transcribe is included on the Quote.
1.Subscription Term.If Customer purchases Axon Auto-Transcribe as part of a bundle or Axon Cloud Services
subscription, the subscription begins on the later of the (1) start date of the bundle or Axon Cloud Services license
term, or (2) date Axon provisions Axon Auto-Transcribe to Customer. If Customer purchases Axon Auto-Transcribe
minutes as a standalone, the subscription begins on the date Axon provisions Axon Auto-Transcribe to Customer.
1.1.If Customer cancels Auto-Transcribe services, any amounts owed by the Parties will be based on the amount
of time passed under the annual subscription, rather than on the number of minutes used, regardless of usage.
2.Auto-Transcribe A-La-Carte Minutes.Upon Axon granting Customer a set number of minutes, Customer may utilize
Axon Auto-Transcribe, subject to the number of minutes allowed on the Quote. Customer will not have the ability to
roll over unused minutes to future Auto-Transcribe terms. Axon may charge Customer additional fees for exceeding
the number of purchased minutes. Axon Auto-Transcribe minutes expire one year after being provisioned to
Customer by Axon.
3.Axon Unlimited Transcribe.Upon Axon granting Customer an Unlimited Transcribe subscription to Axon Auto-
Transcribe, Customer may utilize Axon Auto-Transcribe with no limit on the number of minutes. Unlimited Transcribe
includes automatic transcription of all Axon BWC and Axon Capture footage. With regard to Axon Interview Room,
Axon Fleet, Axon Citizen, or third-party transcription, transcription must be requested on demand. Notwithstanding
the foregoing, Axon may limit usage after 5,000 minutes per user per month for multiple months in a row. Axon will
not bill for overages.
4.Warranty.Axon disclaims all warranties, express or implied, for Axon Auto-Transcribe.
Master Services and Purchasing Agreement for Customer
Title: Master Services and Purchasing Agreement between Axon and Customer
Department: Legal
Version: 21
Release Date: 4/1/2024 Page 25 of 43
Axon Virtual Reality Content Terms of Use Appendix
If Virtual Reality is included on the Quote, this Appendix applies.
1.Term. The Quote will detail the products and license duration, as applicable, of the goods, services, and software,
and contents thereof, provided by Axon to Customer related to virtual reality (collectively, "Virtual Reality Media").
2.Headsets. Customer may purchase additional virtual reality headsets from Axon. In the event Customer decides to
purchase additional virtual reality headsets for use with Virtual Reality Media, Customer must purchase those
headsets from Axon.
3.License Restrictions. All licenses will immediately terminate if Customer does not comply with any term of this
Agreement. If Customer utilizes more users than stated in this Agreement, Customer must purchase additional Virtual
Reality Media licenses from Axon. Customer may not use Virtual Reality Media for any purpose other than as
expressly permitted by this Agreement. Customer may not:
3.1. modify, tamper with, repair, or otherwise create derivative works of Virtual Reality Media;
3.2. reverse engineer, disassemble, or decompile Virtual Reality Media or apply any process to derive the source
code of Virtual Reality Media, or allow others to do the same;
3.3. copy Virtual Reality Media in whole or part, except as expressly permitted in this Agreement;
3.4. use trade secret information contained in Virtual Reality Media;
3.5. resell, rent, loan or sublicense Virtual Reality Media;
3.6. access Virtual Reality Media to build a competitive device or service or copy any features, functions, or graphics
of Virtual Reality Media; or
3.7. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark
notices) of Axon or Axon’s licensors on or within Virtual Reality Media or any copies of Virtual Reality Media.
4.Privacy. Customer’s use of the Virtual Reality Media is subject to the Axon Virtual Reality Privacy Policy, a current
version of which is available at https://www.axon.com/axonvrprivacypolicy.
5.Termination. Axon may terminate Customer’s license immediately for Customer’s failure to comply with any of the
terms in this Agreement.
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Version: 21
Release Date: 4/1/2024 Page 26 of 43
Axon Evidence Local Software Appendix
This Appendix applies if Axon Evidence Local is included on the Quote.
1.License. Axon owns all executable instructions, images, icons, sound, and text in Axon Evidence Local. All rights are
reserved to Axon. Axon grants a non-exclusive, royalty-free, worldwide right and license to use Axon Evidence Local.
"Use" means storing, loading, installing, or executing Axon Evidence Local exclusively for data communication with
an Axon Device. Customer may use Axon Evidence Local in a networked environment on computers other than the
computer it installs Axon Evidence Local on, so long as each execution of Axon Evidence Local is for data
communication with an Axon Device. Customer may make copies of Axon Evidence Local for archival purposes only.
Axon shall retain all copyright, trademark, and proprietary notices in Axon Evidence Local on all copies or adaptations.
2.Term. The Quote will detail the duration of the Axon Evidence Local license, as well as any maintenance. The term
will begin upon installation of Axon Evidence Local.
3.License Restrictions. All licenses will immediately terminate if Customer does not comply with any term of this
Agreement. Customer may not use Axon Evidence Local for any purpose other than as expressly permitted by this
Agreement. Customer may not:
3.1. modify, tamper with, repair, or otherwise create derivative works of Axon Evidence Local;
3.2. reverse engineer, disassemble, or decompile Axon Evidence Local or apply any process to derive the source
code of Axon Evidence Local, or allow others to do the same;
3.3. access or use Axon Evidence Local to avoid incurring fees or exceeding usage limits or quotas;
3.4. copy Axon Evidence Local in whole or part, except as expressly permitted in this Agreement;
3.5. use trade secret information contained in Axon Evidence Local;
3.6. resell, rent, loan or sublicense Axon Evidence Local;
3.7. access Axon Evidence Local to build a competitive device or service or copy any features, functions, or
graphics of Axon Evidence Local; or
3.8. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark
notices) of Axon or Axon’s licensors on or within Axon Evidence Local or any copies of Axon Evidence Local.
4.Support. Axon may make available updates and error corrections ("Updates") to Axon Evidence Local. Axon will
provide Updates electronically via the Internet or media as determined by Axon. Customer is responsible for
establishing and maintaining adequate access to the Internet to receive Updates. Customer is responsible for
maintaining the computer equipment necessary to use Axon Evidence Local. Axon may provide technical support of
a prior release/version of Axon Evidence Local for six (6) months from when Axon made the subsequent
release/version available.
5.Termination. Axon may terminate Customer’s license immediately for Customer’s failure to comply with any of the
terms in this Agreement. Upon termination, Axon may disable Customer’s right to login to Axon Evidence Local.
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Department: Legal
Version: 21
Release Date: 4/1/2024 Page 27 of 43
Axon Application Programming Interface Appendix
This Appendix applies if Axon’s API Services or a subscription to Axon Cloud Services is included on the Quote.
1.Definitions.
1.1. "API Client" means the software that acts as the interface between Customer’s computer and the server, which
is already developed or to be developed by Customer.
1.2. "API Interface" means software implemented by Customer to configure Customer’s independent API Client
Software to operate in conjunction with the API Service for Customer’s authorized Use.
1.3. "Axon Evidence Partner API, API or AxonAPI" (collectively "API Service") means Axon’s API which provides
a programmatic means to access data in Customer’s Axon Evidence account or integrate Customer’s Axon
Evidence account with other systems.
1.4. "Use" means any operation on Customer’s data enabled by the supported API functionality.
2.Purpose and License.
2.1. Customer may use API Service and data made available through API Service, in connection with an API Client
developed by Customer. Axon may monitor Customer’s use of API Service to ensure quality, improve Axon
devices and services, and verify compliance with this Agreement. Customer agrees to not interfere with such
monitoring or obscure from Axon Customer’s use of API Service. Customer will not use API Service for
commercial use.
2.2. Axon grants Customer a non-exclusive, non-transferable, non-sublicensable, worldwide, revocable right and
license during the Term to use API Service, solely for Customer’s Use in connection with Customer’s API Client.
2.3. Axon reserves the right to set limitations on Customer’s use of the API Service, such as a quota on operations,
to ensure stability and availability of Axon’s API. Axon will use reasonable efforts to accommodate use beyond
the designated limits.
3.Configuration. Customer will work independently to configure Customer’s API Client with API Service for Customer’s
applicable Use. Customer will be required to provide certain information (such as identification or contact details) as
part of the registration. Registration information provided to Axon must be accurate. Customer will inform Axon
promptly of any updates. Upon Customer’s registration, Axon will provide documentation outlining API Service
information.
4.Customer Responsibilities. When using API Service, Customer and its end users may not:
4.1. use API Service in any way other than as expressly permitted under this Agreement;
4.2. use in any way that results in, or could result in, any security breach to Axon;
4.3. perform an action with the intent of introducing any viruses, worms, defect, Trojan horses, malware, or any
items of a destructive nature to Axon Devices and Services;
4.4. interfere with, modify, disrupt or disable features or functionality of API Service or the servers or net works
providing API Service;
4.5. reverse engineer, decompile, disassemble, or translate or attempt to extract the source code from API Service
or any related software;
4.6. create an API Interface that functions substantially the same as API Service and offer it for use by third parties;
4.7. provide use of API Service on a service bureau, rental or managed services basis or permit other individuals
or entities to create links to API Service;
4.8. frame or mirror API Service on any other server, or wireless or Internet-based device;
4.9. make available to a third-party, any token, key, password or other login credentials to API Service;
4.10. take any action or inaction resulting in illegal, unauthorized or improper purposes ; or
4.11. disclose Axon’s API manual.
5.API Content. All content related to API Service, other than Customer Content or Customer’s API Client content, is
considered Axon’s API Content, including:
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Department: Legal
Version: 21
Release Date: 4/1/2024 Page 28 of 43
5.1. the design, structure and naming of API Service fields in all responses and requests;
5.2. the resources available within API Service for which Customer takes actions on, such as evidence, cases,
users, or reports;
5.3. the structure of and relationship of API Service resources; and
5.4. the design of API Service, in any part or as a whole.
6.Prohibitions on API Content. Neither Customer nor its end users will use API content returned from the API Interface
to:
6.1. scrape, build databases, or otherwise create permanent copies of such content, or keep cached copies longer
than permitted by the cache header;
6.2. copy, translate, modify, create a derivative work of, sell, lease, lend, convey, distribute, publicly display, or
sublicense to any third-party;
6.3. misrepresent the source or ownership; or
6.4. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark
notices).
7.API Updates. Axon may update or modify the API Service from time to time ("API Update"). Customer is required to
implement and use the most current version of API Service and to make any applicable changes to Customer’s API
Client required as a result of such API Update. API Updates may adversely affect how Customer’s API Client access
or communicate with API Service or the API Interface. Each API Client must contain means for Customer to update
API Client to the most current version of API Service. Axon will provide support for one (1) year following the release
of an API Update for all depreciated API Service versions.
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Department: Legal
Version: 21
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Advanced User Management Appendix
This Appendix applies if Axon Advanced User Management is included on the Quote.
1.Scope. Advanced User Management allows Customer to (a) utilize bulk user creation and management, (b) automate
user creation and management through System for Cross-domain Identity Management ("SCIM"), and (c) automate
group creation and management through SCIM.
2.Advanced User Management Configuration. Customer will work independently to configure Customer’s Advanced
User Management for Customer’s applicable Use. Upon request, Axon will provide general guidance to Customer,
including documentation that details the setup and configuration process.
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Department: Legal
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FUSUS Appendix
ϭ͘Access. Upon Axon granting Customer a subscription to FUSUS cloud services in the Quote, Customer may
access and use FūsusONE Real Time Interoperability Solution services to for the purpose of viewing and
managing Customer Content. Some Customer content contained in Axon’s Evidence.com may not be accessible
or transferable to the FUSUS cloud services.
2.Product Limits. The following limitations apply to the below products:
>ŝƚĞ ĂƐŝĐ WƌŽ ŶƚĞƌƉƌŝƐĞ ŶƚĞƌƉƌŝƐĞWůƵƐ
dŽƚĂůEƵŵďĞƌŽĨDĂŶĂŐĞĚ ŶĚWŽŝŶƚƐ ϭϱϬ ϭϱϬ ϱϬϬ ϭϱϬϬ ϰϱϬϬ
DĂdžEƵŵďĞƌŽĨsŝĚĞŽ^ƚƌĞĂŵƐŽŶŶĞĐƚĞĚ Ϭ ϭϱϬ ϱϬϬ ϭϱϬϬ ϰϱϬϬ
/ŶĚĞĨŝŶŝƚĞůŽƵĚ^ƚŽƌĂŐĞ ϮdϱdϭϬdϯϬd
Overages may result in additional fees or the need to upgrade products.
3.Disclaimer. Customer is responsible for use of any internet access devices and/or all third-party hardware,
software, services, telecommunication services (including Internet connectivity), or other items used by Customer
to access the service (“Third-Party Components”) are the sole and exclusive responsibility of Customer, and that
Axon has no responsibility for such Third-party Components, FUSUS cloud services, or Customer relationships
with such third parties. Customer agrees to at all times comply with the lawful terms and conditions of agreements
with such third parties. Axon does not represent or warrant that the FUSUS cloud services and the Customer
Content are compatible with any specific third-party hardware or software or any other Third-Party Components.
Customer is responsible for providing and maintaining an operating environment as reasonably necessary to
accommodate and access the FUSUS cloud services.
4.Data Privacy. Axon may collect, use, transfer, disclose and otherwise process Customer Content in the context
of facilitating communication of data with Customer through their use of FUSUS cloud services FUSUS app (iOS
or Android interface), complying with legal requirements, monitoring the Customer’s use of FUSUS systems, and
undertaking data analytics. Customer Content saved in Axon Cloud Services is the sole property of Customer and
may not be distributed by Axon to any third parties outside of the Customer’s organization without the Customer’s
expressed written consent.
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Department: Legal
Version: 21
Release Date: 4/1/2024 Page 31 of 43
Axon Channel Services Appendix
This Appendix applies if Customer purchases Axon Channel Service, as set forth on the Quote.
1. Definitions.
1.1. "Axon Digital Evidence Management System" means Axon Evidence or Axon Evidence Local, as specified
in the attached Channel Services Statement of Work.
1.2. "Active Channel" means a third-party system that is continuously communicating with an Axon Digital
Evidence Management System.
1.3. "Inactive Channel" means a third-party system that will have a one-time communication to an Axon Digital
Evidence Management System.
2.Scope. Customer currently has a third-party system or data repository from which Customer desires to share data
with Axon Digital Evidence Management. Axon will facilitate the transfer of Customer’s third-party data into an Axon
Digital Evidence Management System or the transfer of Customer data out of an Axon Digital Evidence Management
System as defined in the Channel Services Statement of Work ("Channel Services SOW"). Channel Services will
not delete any Customer Content. Customer is responsible for verifying all necessary data is migrated correctly and
retained per Customer policy.
3.Changes. Axon is only responsible to perform the Services described in this Appendix and Channel Services SOW.
Any additional services are out of scope. The Parties must document scope changes in a written and signed change
order. Changes may require an equitable adjustment in the charges or schedule.
4.Purpose and Use. Customer is responsible for verifying Customer has the right to share data from and provide
access to third-party system as it relates to the Services described in this Appendix and the Channel Services SOW.
For Active Channels, Customer is responsible for any changes to a third-party system that may affect the functionality
of the channel service. Any additional work required for the continuation of the Service may require additional fees.
An Axon Field Engineer may require access to Customer’s network and systems to perform the Services described
in the Channel Services SOW. Customer is responsible for facilitating this access per all laws and policies applicable
to Customer.
5.Project Management. Axon will assign a Project Manager to work closely with Customer’s project manager and
project team members and will be responsible for completing the tasks required to meet all contract deliverables on
time and budget.
6.Warranty.Axon warrants that it will perform the Channel Services in a good and workmanlike manner.
7.Monitoring. Axon may monitor Customer’s use of Channel Services to ensure quality, improve Axon devices and
services, prepare invoices based on the total amount of data migrated, and verify compliance with this Agreement.
Customer agrees not to interfere with such monitoring or obscure from Axon Customer’s use of channel services.
8.Customer’s Responsibilities.Axon’s successful performance of the Channel Services requires Customer:
8.1. Make available its relevant systems for assessment by Axon (including making these systems available to
Axon via remote access);
8.2. Provide access to the building facilities and where Axon is to perform the Channel Services, subject to safety
and security restrictions imposed by the Customer (including providing security passes or other necessary
documentation to Axon representatives performing the Channel Services permitting them to enter and exit
Customer premises with laptop personal computers and any other materials needed to perform the Channel
Services);
8.3. Provide all necessary infrastructure and software information (TCP/IP addresses, node names, and network
configuration) for Axon to provide the Channel Services;
8.4. Ensure all appropriate data backups are performed;
8.5. Provide Axon with remote access to the Customer’s network and third-party systems when required for Axon
to perform the Channel Services;
8.6. Notify Axon of any network or machine maintenance that may impact the performance of the Channel Services;
and
8.7. Ensure the reasonable availability by phone or email of knowledgeable staff, personnel, system administrators,
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Release Date: 4/1/2024 Page 32 of 43
and operators to provide timely, accurate, complete, and up-to-date documentation and information to Axon
(these contacts are to provide background information and clarification of information required to perform the
Channel Services).
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VIEVU Data Migration Appendix
This Appendix applies if Customer purchases Migration services, as set forth on the Quote.
1.Scope. Customer currently has legacy data in the VIEVU solution from which Customer desires to move to Axon
Evidence. Axon will work with Customer to copy legacy data from the VIEVU solution into Axon Evidence
("Migration"). Before Migration, Customer and Axon will work together to develop a Statement of Work ("Migration
SOW") to detail all deliverables and responsibilities. The Migration will require the availability of Customer resources.
Such resources will be identified in the SOW. On-site support during Migration is not required. Upon Customer’s
request, Axon will provide on-site support for an additional fee. Any request for on-site support will need to be pre-
scheduled and is subject to Axon’s resource availability.
1.1. A small amount of unexposed data related to system information will not be migrated from the VIEVU solution
to Axon Evidence. Upon request, some of this data can be manually exported before Migration and provided
to Customer. The Migration SOW will provide further detail.
2. Changes. Axon is only responsible to perform the Services described in this Appendix and Migration SOW. Any
additional services are out of scope. The Parties must document scope changes in a written and signed change order.
Changes may require an equitable adjustment in the charges or schedule.
3. Project Management. Axon will assign a Project Manager to work closely with Customer’s project manager and
project team members and will be responsible for completing the tasks required to meet all contract deliverables on
time and budget.
4. Downtime. There may be downtime during the Migration. The duration of the downtime will depend on the amount
of data that Customer is migrating. Axon will work with Customer to minimize any downtime. Any VIEVU mobile
application will need to be disabled upon Migration.
5. Functionality Changes. Due to device differences between the VIEVU solution and the Axon’s Axon Evidence
solution, there may be functionality gaps that will not allow for all migrated data to be displayed the same way in the
user interface after Migration.
6. Acceptance. Once the Migration is complete, Axon will notify Customer and provide an acceptance form. Customer
is responsible for verifying that the scope of the project has been completed and all necessary data is migrated
correctly and retained per Customer policy. Customer will have ninety (90) days to provide Axon acceptance that the
Migration was successful, or Axon will deem the Migration accepted.
6.1. In the event Customer does not accept the Migration, Customer agrees to notify Axon within a reasonable time.
Customer also agrees to allow Axon a reasonable time to resolve any issue. In the event Customer does not
provide Axon with a written rejection of the Migration during these ninety (90) days, Customer may be charged
for additional monthly storage costs. After Customer provides acceptance of the Migration, Axon will delete all
data from the VIEVU solution ninety (90) days after the Migration.
7.Post-Migration. After Migration, the VIEVU solution may not be supported and updates may not be provided. Axon
may end of life the VIEVU solution in the future. If Customer elects to maintain data within the VIEVU solution, Axon
will provide Customer ninety (90) days’ notice before ending support for the VIEVU solution.
8. Warranty. Axon warrants that it will perform the Migration in a good and workmanlike manner.
9.Monitoring. Axon may monitor Customer’s use of Migration to ensure quality, improve Axon Devices and Services,
prepare invoices based on the total amount of data migrated, and verify compliance with this Agreement. Customer
agrees not to interfere with such monitoring or obscure Customer’s use of Migration from Axon.
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Department: Legal
Version: 21
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10.
Axon Technical Account Manager Appendix
This Appendix applies if Axon Support Engineer services are included on the Quote.
1.Axon Technical Account Manager Payment. Axon will invoice for Axon Technical Account Manager ("TAM ")
services, as outlined in the Quote, when the TAM commences work on-site at Customer.
2.Full-Time TAM Scope of Services.
2.1.A Full-Time TAM will work on-site four (4) days per week, unless an alternate schedule or reporting location is
mutually agreed upon by Axon and Customer.
2.2.Customer’s Axon sales representative and Axon’s Customer Success team will work with Customer to define
its support needs and ensure the Full-Time TAM has skills to align with those needs. There may be up to a six-
(6-) month waiting period before the Full-Time TAM can work on-site, depending upon Customer’s needs and
availability of a Full-Time TAM.
2.3.The purchase of Full-Time TAM Services includes two (2) complimentary Axon Accelerate tickets per year of
the Agreement, so long as the TAM has started work at Customer, and Customer is current on all payments
for the Full-Time TAM Service.
2.4.The Full-Time TAM Service options are listed below:
Ongoing System Set-up and Configuration
Assisting with assigning cameras and registering docks
Maintaining Customer’s Axon Evidence account
Connecting Customer to "Early Access" programs for new devices
Account Maintenance
Conducting on-site training on new features and devices for Customer leadership team(s)
Thoroughly documenting issues and workflows and suggesting new workflows to improve the effectiveness of
the Axon program
Conducting weekly meetings to cover current issues and program status
Data Analysis
Providing on-demand Axon usage data to identify trends and insights for improving daily workflows
Comparing Customer's Axon usage and trends to peers to establish best practices
Proactively monitoring the health of Axon equipment and coordinating returns when needed
Direct Support
Providing on-site, Tier 1 and Tier 2 (as defined in Axon's Service Level Agreement) technical support for Axon
Devices
Proactively monitoring the health of Axon equipment
Creating and monitoring RMAs on-site
Providing Axon app support
Monitoring and testing new firmware and workflows before they are released to Customer’s production environment
Customer Advocacy
Coordinating bi-annual voice of customer meetings with Axon’s Device Management team
Recording and tracking Customer feature requests and major bugs
3.Regional TAM Scope of Services
3.1.A Regional TAM will work on-site for three (3) consecutive days per quarter. Customer must schedule the on-
site days at least two (2) weeks in advance. The Regional TAM will also be available by phone and email
during regular business hours up to eight (8) hours per week.
3.2.There may be up to a six- (6-) month waiting period before Axon assigns a Regional TAM to Customer,
depending upon the availability of a Regional TAM.
3.3.The purchase of Regional TAM Services includes two (2) complimentary Axon Accelerate tickets per year of
the Agreement, so long as the TAM has started work at Customer and Customer is current on all payments
for the Regional TAM Service.
3.4.The Regional TAM service options are listed below:
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Account Maintenance
Conducting remote training on new features and devices for Customer’s leadership
Thoroughly documenting issues and workflows and suggesting new workflows to improve the effectiveness of
the Axon program
Conducting weekly conference calls to cover current issues and program status
Visiting Customer quarterly (up to 3 consecutive days) to perform a quarterly business review, discuss Customer's
goals for your Axon program, and continue to ensure a successful deployment of Axon Devices
Direct Support
Providing remote, Tier 1 and Tier 2 (As defined Axon's Service Level Agreement)technical support for Axon
Devices
Creating and monitoring RMAs remotely
Data Analysis
Providing quarterly Axon usage data to identify trends and program efficiency opportunities
Comparing an Customer's Axon usage and trends to peers to establish best practices
Proactively monitoring the health of Axon equipment and coordinating returns when needed
Customer Advocacy
Coordinating bi-yearly Voice of Customer meetings with Device Management team
Recording and tracking Customer feature requests and major bugs
4.Out of Scope Services.The TAM is responsible to perform only the Services described in this Appendix. Any
additional Services discussed or implied that are not defined explicitly in this Appendix will be considered out of the
scope.
5.TAM Leave Time. The TAM will be allowed up seven (7) days of sick leave and up to fifteen (15) days of vacation
time per each calendar year. The TAM will work with Customer to coordinate any time off and will provide Customer
with at least two (2) weeks’ notice before utilizing any vacation days.
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Department: Legal
Version: 21
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Axon Investigate Appendix
If the Quote includes Axon's On Prem Video Suite known as Axon Investigate or Third Party Video Support License, the
following appendix shall apply.
1.License Grant. Subject to the terms and conditions specified below and upon payment of the applicable fees set
forth in the Quote, Axon grants to Customer a nonexclusive, nontransferable license to install, use, and display the
Axon Investigate software ("Software") solely for its own internal use only and for no other purpose, for the duration
of subscription term set forth in the Quote. This Agreement does not grant Customer any right to enhancements or
updates, but if such are made available to Customer and obtained by Customer they shall become part of the Software
and governed by the terms of this Agreement.
2.Third-Party Licenses. Axon licenses several third-party codecs and applications that are integrated into the
Software. Users with an active support contract with Axon are granted access to these additional features. By
accepting this agreement, Customer agrees to and understands that an active support contract is required for all of
the following features: DNxHD output formats, decoding files via the "fast indexing" method, proprietary file metadata,
telephone and email support, and all future updates to the software. If Customer terminates the annual support
contract with Axon, the features listed above will be disabled within the Software. It is recommended that users remain
on an active support contract to maintain the full functionality of the Software.
3.Restrictions on Use. Customer may not permit any other person to use the Software unless such use is in
accordance with the terms of this Agreement. Customer may not modify, translate, reverse engineer, reverse compile,
decompile, disassemble or create derivative works with respect to the Software, except to the extent applicable laws
specifically prohibit such restrictions. Customer may not rent, lease, sublicense, grant a security interest in or
otherwise transfer Customer’s rights to or to use the Software. Any rights not granted are reserved to Axon.
4.Term. For purchased perpetual Licenses only—excluding Licenses leased for a pre-determined period, evaluation
licenses, companion licenses, as well as temporary licenses--the license shall be perpetual unless Customer fails to
observe any of its terms, in which case it shall terminate immediately, and without additional prior notice. The terms
of Paragraphs 1, 2, 3, 5, 6, 8 and 9 shall survive termination of this Agreement. For licenses leased for a pre-
determined period, for evaluation licenses, companion licenses, as well as temporary licenses, the license is granted
for a period beginning at the installation date and for the duration of the evaluation period or temporary period as
agreed between Axon and Customer.
5.Title. Axon and its licensors shall have sole and exclusive ownership of all right, title, and interest in and to the
Software and all changes, modifications, and enhancements thereof (including ownership of all trade secrets and
copyrights pertaining thereto), regardless of the form or media in which the original or copies may exist, subject only
to the rights and privileges expressly granted by Axon. This Agreement does not provide Customer with title or
ownership of the Software, but only a right of limited use.
6.Copies. The Software is copyrighted under the laws of the United States and international treaty provisions. Customer
may not copy the Software except for backup or archival purposes, and all such copies shall contain all Axon’s notices
regarding proprietary rights as contained in the Software as originally provided to Customer. If Customer receives
one copy electronically and another copy on media, the copy on media may be used only for archival purposes and
this license does not authorize Customer to use the copy of media on an additional server.
7.Actions Required Upon Termination. Upon termination of the license associated with this Agreement, Customer
agrees to destroy all copies of the Software and other text and/or graphical documentation, whether in electronic or
printed format, that describe the features, functions and operation of the Software that are provided by Axon to
Customer ("Software Documentation") or return such copies to Axon. Regarding any copies of media containing
regular backups of Customer's computer or computer system, Customer agrees not to access such media for the
purpose of recovering the Software or online Software Documentation.
8.Export Controls. None of the Software, Software Documentation or underlying information may be downloaded or
otherwise exported, directly or indirectly, without the prior written consent, if required, of the office of Export
Administration of the United States, Department of Commerce, nor to any country to which the U.S. has embargoed
goods, to any person on the U.S. Treasury Department’s list of Specially Designated Nations, or the U.S. Department
of Commerce’s Table of Denials.
9.U.S. Government Restricted Rights. The Software and Software Documentation are Commercial Computer
Software provided with Restricted Rights under Federal Acquisition Regulations and Customer supplements to them.
Use, duplication or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(ii)
of the Rights in Technical Data and Computer Software clause at DFAR 255.227-7013 et. Seq. or 252.211-7015, or
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subparagraphs (a) through (d) of the Commercial Computer Software Restricted Rights at FAR 52.227-19, as
applicable, or similar clauses in the NASA FAR Supplement. Contractor/manufacturer is Axon Enterprise, Inc., 17800
North 85th Street, Scottsdale, Arizona 85255.
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Department: Legal
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My90 Terms of Use Appendix
Definitions.
1.1. "My90" means Axon’s proprietary platform and methodology to obtain and analyze feedback, and other
related offerings, including, without limitation, interactions between My90 and Axon products.
1.2. "Recipient Contact Information" means contact information, as applicable, including phone number or
email address (if available) of the individual whom Customer would like to obtain feedback.
1.3. "Customer Data" means
1.3.1."My90 Customer Content" which means data, including Recipient Contact Information, provided to
My90 directly by Customer or at their direction, or by permitting My90 to access or connect to an
information system or similar technology. My90 Customer Content does not include My90 Non-
Content Data.
1.3.2."My90 Non-Content Data" which means data, configuration, and usage information about
Customer's My90 tenant, and client software, users, and survey recipients that is Processed (as
defined in Section 1.6 of this Appendix) when using My90 or responding to a My90 Survey. My90
Non-Content Data includes data about users and survey recipients captured during account
management and customer support activities. My90 Non-Content Data does not include My90
Customer Content.
1.3.3."Survey Response" which means survey recipients' response to My90 Survey.
1.4. "My90 Data" means
1.4.1."My90 Survey" which means surveys, material(s) or content(s) made available by Axon to
Customer and survey recipients within My90.
1.4.2."Aggregated Survey Response" which means Survey Response that has been de-identified and
aggregated or transformed so that it is no longer reasonably capable of being associated with, or
could reasonably be linked directly or indirectly to, a particular individual.
1.5. "Personal Data" means any information relating to an identified or identifiable natural person. An
identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to
an identifier such as a name, an identification number, location data, an online identifier or to one or more
factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that
natural person.
1.6. "Processing" means any operation or set of operations which is performed on data or on sets of data,
whether or not by automated means, such as collection, recording, organization, structuring, storage,
adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise
making available, alignment or combination, restriction, erasure, or destruction.
1.7. "Sensitive Personal Data" means Personal Data that reveals an individual’s health, racial or ethnic origin,
sexual orientation, disability, religious or philosophical beliefs, or trade union membership.
2. Access. Upon Axon granting Customer a subscription to My90, Customer may access and use My90 to store
and manage My90 Customer Content, and applicable My90 Surveys and Aggregated Survey Responses. This
Appendix is subject to the Terms and Conditions of Axon’s Master Service and Purchasing Agreement or in the
event you and Axon have entered into a prior agreement to govern all future purchases, that agreement shall
govern.
3. IP address. Axon will not store survey respondents’ IP address.
4. Customer Owns My90 Customer Content. Customer controls or owns all right, title, and interest in My90
Customer Content. Except as outlined herein, Axon obtains no interest in My90 Customer Content, and My90
Customer Content is not Axon’s business records. Except as set forth in this Agreement, Customer is responsible
for uploading, sharing, managing, and deleting My90 Customer Content. Axon will only have access to My90
Customer Content for the limited purposes set forth herein. Customer agrees to allow Axon access to My90
Customer Content to (a) perform troubleshooting, maintenance, or diagnostic screenings; and (b) enforce this
Agreement or policies governing use of My90 and other Axon products.
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5. Details of the Processing. The nature and purpose of the Processing under this Appendix are further specified
in Schedule 1 Details of the Processing, to this Appendix.
6. Security. Axon will implement commercially reasonable and appropriate measures to secure Customer Data
against accidental or unlawful loss, access, or disclosure. Axon will maintain a comprehensive information security
program to protect Customer Data including logical, physical access, vulnerability, risk, and configuration
management; incident monitoring and response; security education; and data protection. Axon will not treat
Customer Data in accordance with FBI CJIS Security Policy requirements and does not agree to the CJIS Security
Addendum for this engagement or any other security or privacy related commitments that have been established
between Axon and Customer, such as ISO 27001 certification or SOC 2 Reporting.
7. Privacy. Customer use of My90 is subject to the My90 Privacy Policy, a current version of which is available at
https://www.axon.com/legal/my90privacypolicy. Customer agrees to allow Axon access to My90 Non-Content
Data from Customer to (a) perform troubleshooting, maintenance, or diagnostic screenings; (b) provide, develop,
improve, and support current and future Axon products including My90 and related services; and (c) enforce this
Agreement or policies governing the use of My90 or other Axon products.
8. Location of Storage. Axon may transfer Customer Data to third-party subcontractors for Processing. Axon will
determine the locations for Processing of Customer Data. For all Customer, Axon will Process and store Customer
Data within the country Customer is based. Ownership of My90 Customer Content remains with Customer.
9. Required Disclosures. Axon will not disclose Customer Data that Customer shares with Axon except as
compelled by a court or administrative body or required by any law or regulation. Axon will notify Customer if any
disclosure request is received for Customer Data so Customer may file an objection with the court or
administrative body, unless prohibited by law.
10. Data Sharing. Axon may share data only with entities that control or are controlled by or under common control
of Axon, and as described below:
10.1. Axon may share Customer Data with third parties it employs to perform tasks on Axon’s behalf to provide
products or services to Customer.
10.2. Axon may share Aggregated Survey Response with third parties, such as other Axon customers, local city
agencies, private companies, or members of the public that are seeking a way to collect analysis on general
policing and community trends. Aggregated Survey Response will not be reasonably capable of being
associated with or reasonably be linked directly or indirectly to a particular individual.
11. License and Intellectual Property. Customer grants Axon, its affiliates, and assignees the irrevocable,
perpetual, fully paid, royalty-free, and worldwide right and license to use Customer Data for internal use including
but not limited to analysis and creation of derivatives. Axon may not release Customer Data to any third party
under this right that is not aggregated and de-identified. Customer acknowledges that Customer will have no
intellectual property right in any media, good or service developed or improved by Axon. Customer acknowledges
that Axon may make any lawful use of My90 Data and any derivative of Customer Data including, without
limitation, the right to monetize, redistribute, make modification of, and make derivatives of the surveys, survey
responses and associated data, and Customer will have no intellectual property right in any good, service, media,
or other product that uses My90 Data.
12. Customer Use of Aggregated Survey Response. Axon will make available to Customer Aggregated Survey
Response and rights to use for any Customer purpose.
13. Data Subject Rights. Taking into account the nature of the Processing, Axon shall assist Customer by appropriate
technical and organizational measures, insofar as this is reasonable, for the fulfilment of Customer's obligation to
respond to a Data Subject Request regarding any Personal Data contained within My90 Customer Content. If in
regard to My90 Customer Content, Axon receives a Data Subject Request from Customer's data subject to
exercise one or more of its rights under applicable Data Protection Law, Axon will redirect the data subject within
seventy-two (72) hours, to make its request directly to Customer. Customer will be responsible for responding to
any such request.
14. Assistance with Requests Related to My90 Customer Content. With regard to the processing of My90
Customer Content, Axon shall, if not prohibited by applicable law, notify Customer without delay after receipt, if
Axon: (a) receives a request for information from the Supervisory Authority or any other competent authority
regarding My90 Customer Content; (b) receives a complaint or request from a third party regarding the obligations
of Customer or Axon under applicable Data Protection Law; or (c) receives any other communication which directly
or indirectly pertains to My90 Customer Content or the Processing or protection of My90 Customer Content. Axon
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shall not respond to such requests, complaints, or communications, unless Customer has given Axon written
instructions to that effect or if such is required under a statutory provision. In the latter case, prior to responding
to the request, Axon shall notify Customer of the relevant statutory provision and Axon shall limit its response to
what is necessary to comply with the request.
15. Axon Evidence Partner Sharing. If Axon Evidence partner sharing is used to share My90 Customer Content,
Customer will manage the data sharing partnership with Axon and access to allow only for authorized data sharing
with Axon. Customer acknowledges that any applicable audit trail on the original source data will not include
activities and processing performed against the instances, copies or clips that has been shared with Axon.
Customer also acknowledges that the retention policy from the original source data is not applied to any data
shared with Axon. Except as provided herein, data shared with Axon may be retained indefinitely by Axon.
16. Data Retention. Phone numbers provided to Axon directly by Customer or at their direction, or by permitting
My90 to access or connect to an information system or similar technology will be retained for twenty-four (24)
hours. Axon will not delete Aggregated Survey Response for four (4) years following termination of this
Agreement. There will be no functionality of My90 during these four (4) years other than the ability to submit a
request to retrieve Aggregated Survey Response. Axon has no obligation to maintain or provide Aggregated
Survey Response after these four years and may thereafter, unless legally prohibited, delete all Aggregated
Survey Response.
17. Termination. Termination of an My90 Agreement will not result in the removal or modification of previously shared
My90 Customer Content or the potential monetization of Survey Response and Aggregated Survey Response.
18. Managing Data Shared. Customer is responsible for:
18.1. Ensuring My90 Customer Content is appropriate for use in My90. This includes, prior to sharing: (a)
applying any and all required redactions, clipping, removal of metadata, logs, etc. and (b) coordination with
applicable public disclosure officers and related legal teams;
18.2. Ensuring that only My90 Customer Content that is authorized to be shared for the purposes outlined is
shared with Axon. Customer will periodically monitor or audit this shared data;
18.3. Using an appropriately secure data transfer mechanism to provide My90 Customer Content to Axon;
18.4. Immediately notifying Axon if My90 Customer Content that is not authorized for sharing has been shared.
Axon may not be able to immediately retrieve or locate all instances, copies or clips of My90 Customer
Content in the event Customer requests to un-share previously shared My90 Customer Content;
19. Prior to enrollment in My90. Prior to enrolling in My90, Customer will:
19.1. determine how to use My90 in accordance with applicable laws and regulations including but not limited to
consents, use of info or other legal considerations;
19.2. develop a set of default qualification criteria of what My90 Customer Content may be shared with Axon;
and
19.3. assign responsibilities for managing what My90 Customer Content is shared with Axon and educate users
on what data may or not be shared with Axon.
20. Customer Responsibilities. Customer is responsible for:
20.1. ensuring no My90 Customer Content or Customer end user’s use of My90 Customer Content or My90
violates this Agreement or applicable laws;
20.2. providing, and will continue to provide, all notices and has obtained, and will continue to obtain, all consents
and rights necessary under applicable laws for Axon to process Customer Data in accordance with this
Agreement; and
20.3. maintaining necessary computer equipment and Internet connections for use of My90. If Customer
becomes aware of any violation of this Agreement by an end user, Customer will immediately terminate
that end user’s access to My90. Customer will also maintain the security of end usernames and passwords
and security and access by end users to My90 Customer Content. Customer is responsible for ensuring
the configuration and utilization of My90 meets applicable Customer regulations and standards. Customer
may not sell, transfer, or sublicense access to any other entity or person. Customer shall contact Axon
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immediately if an unauthorized party may be using Customer's account or My90 Customer Content or if
account information is lost or stolen.
21. Suspension. Axon may temporarily suspend Customer's or any end user’s right to access or use any portion or
all of My90 immediately upon notice, if Customer or end user’s use of or registration for My90 may (a) pose a
security risk to Axon products including My90, or any third-party; (b) adversely impact My90, the systems, or
content of any other customer; (c) subject Axon, Axon’s affiliates, or any third-party to liability; or (d) be fraudulent.
Customer remains responsible for all fees, if applicable, incurred through suspension. Axon will not delete My90
Customer Content or Aggregated Survey Response because of suspension, except as specified in this
Agreement.
22. My90 Restrictions. Customer and Customer end users (including employees, contractors, agents, officers,
volunteers, and directors), may not, or may not attempt to:
22.1. copy, modify, tamper with, repair, or create derivative works of any part of My90;
22.2. reverse engineer, disassemble, or decompile My90 or apply any process to derive any source code
included in My90, or allow others to do the same;
22.3. access or use My90 with the intent to gain unauthorized access, avoid incurring fees or exceeding usage
limits or quotas;
22.4. use trade secret information contained in My90, except as expressly permitted in this Agreement;
22.5. access My90 to build a competitive product or service or copy any features, functions, or graphics of My90;
22.6. remove, alter, or obscure any confidentiality or proprietary rights notices (including copyright and trademark
notices) of Axon’s or Axon’s licensors on or within My90; or
22.7. use My90 to store or transmit infringing, libelous, or other unlawful or tortious material; to store or transmit
material in violation of third-party privacy rights; or to store or transmit malicious code.
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Schedule 1- Details of the Processing
1. Nature and Purpose of the Processing.To help Customer obtain feedback from individuals, such as members of
their community, staff, or officers. Features of My90 may include:
1.1. Survey Tool where Customer may create, distribute, and analyze feedback from individuals it designates.
Customer may designate members of the community, staff or officers from whom they would like to obtain
feedback;
1.2. Creation of custom forms for surveys. Customer may select questions from a list of pre-drafted questions
or create their own;
1.3. Distribution of survey via multiple distribution channels such as text message;
1.4. Ability to access and analyze Survey Response. Axon may also provide Customer Aggregated Survey
Responses which contain analysis and insights from the Survey Response;
1.5. Direct integrations into information systems including Computer Aided Dispatch ("CAD"). This will enable
Customer to share contact information easily and quickly with Axon of any individuals from whom it wishes
to obtain feedback, enabling Axon to communicate directly with these individuals;
1.6. Data Dashboard Beta Test ("Data Dashboard") where Survey Response and Aggregated Survey
Response will be displayed for Customer use. Customer will be able to analyze, interpret, and share results
of the Survey Response. My90 may provide beta versions of the Data Dashboard that are specifically
designed for Customer to test before they are publicly available;
1.7. Survey Responses will be aggregated and de-identified and may be subsequently distributed and disclosed
through various mediums to: (1) Customer; (2) other Axon Customer; (3) private companies; and (4)
members of the public. The purpose of disclosure is to provide ongoing insights and comparisons on
general policing and community trends. Prior to disclosing this information, Axon will ensure that the Survey
Response has been de-identified and aggregated or transformed so that it is no longer reasonably capable
of being associated with, or could reasonably be linked directly or indirectly to a particular individual; and
1.8. Provide services and materials to engage Customer stakeholders, market the partnership to the public, and
facilitate training.
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Axon Event Offer Appendix
If the Agreement includes the provision of, or Axon otherwise offers, ticket(s), travel and/or accommodation for select
events hosted by Axon (“Axon Event”), the following shall apply:
10.General. Subject to the terms and conditions specified below and those in the Agreement, Axon may provide
Customer with one or more offers to fund Axon Event ticket(s), travel and/or accommodation for Customer-selected
employee(s) to attend one or more Axon Events. By entering into the Agreement, Customer warrants that it is
appropriate and permissible for Customer to receive the referenced Axon Event offer(s) based on Customer’s
understanding of the terms and conditions outlined in this Axon Event Offer Appendix.
11.Attendee/Employee Selection. Customer shall have sole and absolute discretion to select the Customer
employee(s) eligible to receive the ticket(s), travel and/or accommodation that is the subject of any Axon Event
offer(s).
12.Compliance. It is the intent of Axon that any and all Axon Event offers comply with all applicable laws, regulations
and ethics rules regarding contributions, including gifts and donations. Axon’s provision of ticket(s), travel and/or
accommodation for the applicable Axon Event to Customer is intended for the use and benefit of Customer in
furtherance of its goals, and not the personal use or benefit of any official or employee of Customer. Axon makes this
offer without seeking promises or favoritism for Axon in any bidding arrangements. Further, no exclusivity will be
expected by either party in consideration for the offer. Axon makes the offer with the understanding that it will not, as
a result of such offer, be prohibited from any procurement opportunities or be subject to any reporting requirements.
If Customer’s local jurisdiction requires Customer to report or disclose the fair market value of the benefits provided
by Axon, Customer shall promptly contact Axon to obtain such information, and Axon shall provide the information
necessary to facilitate Customer's compliance with such reporting requirements.
13.Assignability. Customer may not sell, transfer, or assign Axon Event ticket(s), travel and/or accommodation provided
under the Agreement.
14.Availability.The provision of all offers of Axon Event ticket(s), travel and/or accommodation is subject to availability
of funds and resources. Axon has no obligation to provide Axon Event ticket(s), travel and/or accommodation.
15.Revocation of Offer. Axon reserves the right at any time to rescind the offer of Axon Event ticket(s), travel and/or
accommodation to Customer if Customer or its selected employees fail to meet the prescribed conditions or if changes
in circumstances render the provision of such benefits impractical, inadvisable, or in violation of any applicable laws,
regulations, and ethics rules regarding contributions, including gifts and donations
Page 1 Q-553342-45427.978BJ
Q-553342-45427.978BJ
Issued: 05/15/2024
Quote Expiration: 09/01/2024
Estimated Contract Start Date: 07/01/2024
Account Number: 491619
Payment Terms: N30
Delivery Method:
SHIP TO BILL TO SALES REPRESENTATIVE PRIMARY CONTACT
Anna Police Dept. - TX
120 W 7th St
Anna,
TX
75409-3308
USA
Anna Police Dept. - TX
120 W 7th St
Anna
TX
75409-3308
USA
Email:
Brandon Jones
Phone: (480) 569-7841
Email: brjones@axon.com
Fax:
Phillip Foxall
Phone: (972) 924-2848
Email: pfoxall@annatexas.gov
Fax:
Quote Summary Discount Summary
Program Length 60 Months Average Savings Per Year $57,557.34
TOTAL COST $700,162.60
ESTIMATED TOTAL W/ TAX $700,162.60 TOTAL SAVINGS $287,786.70
Axon Enterprise, Inc.
17800 N 85th St.
Scottsdale, Arizona 85255
United States
VAT: 86-0741227
Domestic: (800) 978-2737
International: +1.800.978.2737
Page 2 Q-553342-45427.978BJ
Payment Summary
Date Subtotal Tax Total
Sep 2024 $700,162.60 $0.00 $700,162.60
Total $700,162.60 $0.00 $700,162.60
Page 3 Q-553342-45427.978BJ
Quote Unbundled Price:$987,949.30
Quote List Price:$823,618.30
Quote Subtotal:$700,162.60
Pricing
All deliverables are detailed in Delivery Schedules section lower in proposal
Item Description Qty Term Unbundled List Price Net Price Subtotal Tax Total
Program
B00024 BUNDLE - UNLIMITED PREMIUM 40 60 $358.92 $292.48 $277.86 $666,864.00 $0.00 $666,864.00
B00024 BUNDLE - UNLIMITED PREMIUM 1 60 $373.73 $292.48 $0.00 $0.00 $0.00 $0.00
A la Carte Hardware
100775 AXON BODY 4 - MAGNETIC DISCONNECT CABLE 45 $39.00 $0.04 $1.80 $0.00 $1.80
H00001 AB4 Camera Bundle 40 $849.00 $699.00 $27,960.00 $0.00 $27,960.00
H00002 AB4 Multi Bay Dock Bundle 5 $1,638.90 $203.40 $1,017.00 $0.00 $1,017.00
A la Carte Software
ProLicense Pro License Bundle 2 60 $43.40 $21.67 $2,599.80 $0.00 $2,599.80
A la Carte Services
101267 AXON VR - PSO - FULL INSTALLATION 1 $12,000.00 $120.00 $120.00 $0.00 $120.00
73896 AXON STANDARDS - IMPLEMENTATION SERVICE 1 $30,000.00 $300.00 $300.00 $0.00 $300.00
85144 AXON BODY - PSO - STARTER 1 $13,000.00 $1,300.00 $1,300.00 $0.00 $1,300.00
Total $700,162.60 $0.00 $700,162.60
Page 4 Q-553342-45427.978BJ
Delivery Schedule
Hardware
Bundle Item Description QTY Shipping Location Estimated Delivery Date
AB4 Camera Bundle 100147 AXON BODY 4 - CAMERA - NA US FIRST RESPONDER BLK RAPIDLOCK 40 1 07/01/2024
AB4 Camera Bundle 100466 AXON BODY 4 - CABLE - USB-C TO USB-C 44 1 07/01/2024
AB4 Camera Bundle 71026 AXON BODY - MOUNT - MAGNET FLEXIBLE REINFORCED RAPIDLOCK 44 1 07/01/2024
AB4 Multi Bay Dock Bundle 100206 AXON BODY 4 - DOCK - EIGHT BAY 5 1 07/01/2024
AB4 Multi Bay Dock Bundle 70033 AXON - DOCK WALL MOUNT - BRACKET ASSY 5 1 07/01/2024
AB4 Multi Bay Dock Bundle 71019 AXON BODY - DOCK POWERCORD - NORTH AMERICA 5 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 100126 AXON VR - TACTICAL BAG 2 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 100681 AXON SIGNAL - SIDEARM SENSOR ONLY 40 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 100681 AXON SIGNAL - SIDEARM SENSOR ONLY 1 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 100832 AXON VR - CONTROLLER - HANDGUN VR19H 1 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 100833 AXON VR - CONTROLLER - TASER 7 2 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 100862 AXON VR - PLACEHOLDER - HANDGUN CONTROLLER 2 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 101290 AXON VR - HOLSTER - T7 SAFARILAND GRAY RH 2 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 101298 AXON VR - HOLSTER - T7 BLACKHAWK GRAY LH 1 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 20296 AXON VR - TABLET 2 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 20297 VR TABLET CASE 2 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 20378 AXON VR - HEADSET - HTC FOCUS 3 2 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 71044 AXON SIGNAL - BATTERY - CR2430 SINGLE PACK 80 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 71044 AXON SIGNAL - BATTERY - CR2430 SINGLE PACK 2 1 07/01/2024
A la Carte 100775 AXON BODY 4 - MAGNETIC DISCONNECT CABLE 45 1 07/01/2024
BUNDLE - UNLIMITED PREMIUM 100210 AXON VR - TAP REFRESH 1 - TABLET 2 1 01/01/2027
BUNDLE - UNLIMITED PREMIUM 101009 AXON VR - TAP REFRESH 1 - SIDEARM CONTROLLER 2 1 01/01/2027
BUNDLE - UNLIMITED PREMIUM 101009 AXON VR - TAP REFRESH 1 - SIDEARM CONTROLLER 1 1 01/01/2027
BUNDLE - UNLIMITED PREMIUM 101012 AXON VR - TAP REFRESH 1 - CONTROLLER 2 1 01/01/2027
BUNDLE - UNLIMITED PREMIUM 20373 AXON VR - TAP REFRESH 1 - HEADSET 2 1 01/01/2027
BUNDLE - UNLIMITED PREMIUM 73309 AXON BODY - TAP REFRESH 1 - CAMERA 41 1 01/01/2027
BUNDLE - UNLIMITED PREMIUM 73309 AXON BODY - TAP REFRESH 1 - CAMERA 1 1 01/01/2027
BUNDLE - UNLIMITED PREMIUM 73689 AXON BODY - TAP REFRESH 1 - DOCK MULTI BAY 5 1 01/01/2027
BUNDLE - UNLIMITED PREMIUM 73310 AXON BODY - TAP REFRESH 2 - CAMERA 41 1 06/01/2029
BUNDLE - UNLIMITED PREMIUM 73310 AXON BODY - TAP REFRESH 2 - CAMERA 1 1 06/01/2029
BUNDLE - UNLIMITED PREMIUM 73688 AXON BODY - TAP REFRESH 2 - DOCK MULTI BAY 5 1 06/01/2029
Software
Bundle Item Description QTY Estimated Start Date Estimated End Date
BUNDLE - UNLIMITED PREMIUM 100165 AXON EVIDENCE - STORAGE - THIRD PARTY UNLIMITED 40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 100165 AXON EVIDENCE - STORAGE - THIRD PARTY UNLIMITED 1 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 100590 AXON MY90 - LICENSE 40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 100590 AXON MY90 - LICENSE 1 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 101265 AXON RESPOND - FUSUSONE SAAS AND CORE FOR OSP 40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 20370 AXON VR - FULL ACCESS - TASER ADD-ON USER 40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 20370 AXON VR - FULL ACCESS - TASER ADD-ON USER 1 07/01/2024 06/30/2029
Page 5 Q-553342-45427.978BJ
Bundle Item Description QTY Shipping Location Estimated Delivery Date
BUNDLE - UNLIMITED PREMIUM 73478 AXON EVIDENCE - REDACTION ASSISTANT USER LICENSE 40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73478 AXON EVIDENCE - REDACTION ASSISTANT USER LICENSE 1 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73618 AXON COMMUNITY REQUEST - LICENSE - PLUS 40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73618 AXON COMMUNITY REQUEST - LICENSE - PLUS 1 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73638 AXON STANDARDS - LICENSE 40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73638 AXON STANDARDS - LICENSE 1 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73680 AXON RESPOND PLUS - LICENSE 40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73680 AXON RESPOND PLUS - LICENSE 1 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73682 AXON EVIDENCE - AUTO TAGGING LICENSE 40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73682 AXON EVIDENCE - AUTO TAGGING LICENSE 1 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73686 AXON EVIDENCE - STORAGE - UNLIMITED (AXON DEVICE)40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73686 AXON EVIDENCE - STORAGE - UNLIMITED (AXON DEVICE)1 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73739 AXON PERFORMANCE - LICENSE 40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73739 AXON PERFORMANCE - LICENSE 1 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73746 AXON EVIDENCE - ECOM LICENSE - PRO 40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 73746 AXON EVIDENCE - ECOM LICENSE - PRO 1 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 85760 AXON AUTO-TRANSCRIBE - UNLIMITED SERVICE 40 07/01/2024 06/30/2029
BUNDLE - UNLIMITED PREMIUM 85760 AXON AUTO-TRANSCRIBE - UNLIMITED SERVICE 1 07/01/2024 06/30/2029
Pro License Bundle 73683 AXON EVIDENCE - STORAGE - 10GB A LA CARTE 6 07/01/2024 06/30/2029
Pro License Bundle 73746 AXON EVIDENCE - ECOM LICENSE - PRO 2 07/01/2024 06/30/2029
Services
Bundle Item Description QTY
BUNDLE - UNLIMITED PREMIUM 100105 AXON MY90 - PSO - SETUP 1
BUNDLE - UNLIMITED PREMIUM 101184 AXON INVESTIGATE - TRAINING - OPERATOR AND EXAMINER 3
BUNDLE - UNLIMITED PREMIUM 101184 AXON INVESTIGATE - TRAINING - OPERATOR AND EXAMINER 1
BUNDLE - UNLIMITED PREMIUM 11642 AXON INVESTIGATE - THIRD PARTY VIDEO SUPPORT 40
BUNDLE - UNLIMITED PREMIUM 11642 AXON INVESTIGATE - THIRD PARTY VIDEO SUPPORT 1
BUNDLE - UNLIMITED PREMIUM 79999 AXON EVIDENCE - IMPLEMENTATION FOR AUTO TAGGING/PERFORMANCE 1
BUNDLE - UNLIMITED PREMIUM 80190 AXON EVIDENCE - CHANNEL SERVICES 1
A la Carte 101267 AXON VR - PSO - FULL INSTALLATION 1
A la Carte 73896 AXON STANDARDS - IMPLEMENTATION SERVICE 1
A la Carte 85144 AXON BODY - PSO - STARTER 1
Warranties
Bundle Item Description QTY Estimated Start Date Estimated End Date
BUNDLE - UNLIMITED PREMIUM 100197 AXON VR - EXT WARRANTY - HTC FOCUS 3 HEADSET 2 07/01/2025 06/30/2029
BUNDLE - UNLIMITED PREMIUM 100213 AXON VR - EXT WARRANTY - TABLET 2 07/01/2025 06/30/2029
BUNDLE - UNLIMITED PREMIUM 101007 AXON VR - EXT WARRANTY - CONTROLLER 2 07/01/2025 06/30/2029
BUNDLE - UNLIMITED PREMIUM 101008 AXON VR - EXT WARRANTY - HANDGUN CONTROLLER 2 07/01/2025 06/30/2029
BUNDLE - UNLIMITED PREMIUM 101008 AXON VR - EXT WARRANTY - HANDGUN CONTROLLER 1 07/01/2025 06/30/2029
BUNDLE - UNLIMITED PREMIUM 80464 AXON BODY - TAP WARRANTY - CAMERA 40 07/01/2025 06/30/2029
BUNDLE - UNLIMITED PREMIUM 80464 AXON BODY - TAP WARRANTY - CAMERA 1 07/01/2025 06/30/2029
BUNDLE - UNLIMITED PREMIUM 80464 AXON BODY - TAP WARRANTY - CAMERA 1 07/01/2025 06/30/2029
BUNDLE - UNLIMITED PREMIUM 80465 AXON BODY - TAP WARRANTY - MULTI BAY DOCK 5 07/01/2025 06/30/2029
Page 6 Q-553342-45427.978BJ
Shipping Locations
Location Number Street City State Zip Country
1 120 W 7th St Anna TX 75409-3308 USA
Payment Details
Jul 2024
Invoice Plan Item Description Qty Subtotal Tax Total
Invoice Upon Fulfillment B00024 BUNDLE - UNLIMITED PREMIUM 1 $0.00 $0.00 $0.00
Invoice Upon Fulfillment H00001 AB4 Camera Bundle 40 $0.00 $0.00 $0.00
Total $0.00 $0.00 $0.00
Sep 2024
Invoice Plan Item Description Qty Subtotal Tax Total
Year 1 100775 AXON BODY 4 - MAGNETIC DISCONNECT CABLE 45 $1.80 $0.00 $1.80
Year 1 101267 AXON VR - PSO - FULL INSTALLATION 1 $120.00 $0.00 $120.00
Year 1 73896 AXON STANDARDS - IMPLEMENTATION SERVICE 1 $300.00 $0.00 $300.00
Year 1 85144 AXON BODY - PSO - STARTER 1 $1,300.00 $0.00 $1,300.00
Year 1 B00024 BUNDLE - UNLIMITED PREMIUM 40 $666,864.00 $0.00 $666,864.00
Year 1 H00001 AB4 Camera Bundle 40 $27,960.00 $0.00 $27,960.00
Year 1 H00002 AB4 Multi Bay Dock Bundle 5 $1,017.00 $0.00 $1,017.00
Year 1 ProLicense Pro License Bundle 2 $2,599.80 $0.00 $2,599.80
Total $700,162.60 $0.00 $700,162.60
Page 7 Q-553342-45427.978BJ
Tax is estimated based on rates applicable at date of quote and subject to change at time of invoicing. If a tax exemption certificate should be applied, please submit
prior to invoicing.
Standard Terms and Conditions
Axon Enterprise Inc. Sales Terms and Conditions
Axon Master Services and Purchasing Agreement:
This Quote is limited to and conditional upon your acceptance of the provisions set forth herein and Axon’s Master Services and Purchasing Agreement
(posted at https://www.axon.com/sales-terms-and-conditions), as well as the attached Statement of Work (SOW) for Axon Fleet and/or Axon Interview
Room purchase, if applicable. In the event you and Axon have entered into a prior agreement to govern all future purchases, that agreement shall govern to
the extent it includes the products and services being purchased and does not conflict with the Axon Customer Experience Improvement Program Appendix
as described below.
ACEIP:
The Axon Customer Experience Improvement Program Appendix, which includes the sharing of de-identified segments of Agency Content with Axon to
develop new products and improve your product experience (posted at www.axon.com/legal/sales-terms-and-conditions), is incorporated herein by
reference. By signing below, you agree to the terms of the Axon Customer Experience Improvement Program.
Acceptance of Terms:
Any purchase order issued in response to this Quote is subject solely to the above referenced terms and conditions. By signing below, you represent that you
are lawfully able to enter into contracts. If you are signing on behalf of an entity (including but not limited to the company, municipality, or government agency
for whom you work), you represent to Axon that you have legal authority to bind that entity. If you do not have this authority, please do not sign this Quote.
Page 1 Q-552449-45427.973BJ
Q-552449-45427.973BJ
Issued: 05/15/2024
Quote Expiration: 10/01/2024
Estimated Contract Start Date: 08/01/2024
Account Number: 491619
Payment Terms: N30
Delivery Method:
SHIP TO BILL TO SALES REPRESENTATIVE PRIMARY CONTACT
Anna Police Dept. - TX
120 W 7th St
Anna,
TX
75409-3308
USA
Anna Police Dept. - TX
120 W 7th St
Anna
TX
75409-3308
USA
Email:
Brandon Jones
Phone: (480) 569-7841
Email: brjones@axon.com
Fax:
Josh DeVore
Phone: (937) 394-8381
Email: jdevore@annatexas.gov
Fax: 937-394-4704
Quote Summary Discount Summary
Program Length 60 Months Average Savings Per Year $13,412.07
TOTAL COST $246,242.55
ESTIMATED TOTAL W/ TAX $246,242.55 TOTAL SAVINGS $67,060.35
Axon Enterprise, Inc.
17800 N 85th St.
Scottsdale, Arizona 85255
United States
VAT: 86-0741227
Domestic: (800) 978-2737
International: +1.800.978.2737
Page 2 Q-552449-45427.973BJ
Payment Summary
Date Subtotal Tax Total
Jul 2024 $246,242.55 $0.00 $246,242.55
Total $246,242.55 $0.00 $246,242.55
Page 3 Q-552449-45427.973BJ
Quote Unbundled Price:$313,302.90
Quote List Price:$294,618.30
Quote Subtotal:$246,242.55
Pricing
All deliverables are detailed in Delivery Schedules section lower in proposal
Item Description Qty Term Unbundled List Price Net Price Subtotal Tax Total
Program
Fleet3A Fleet 3 Advanced 19 60 $270.96 $254.57 $215.99 $246,228.60 $0.00 $246,228.60
A la Carte Hardware
11507 AXON BODY 3 - MOUNT - RAPIDLOCK SINGLE MOLLE 45 $31.30 $0.31 $13.95 $0.00 $13.95
A la Carte Services
100159 AXON FLEET 3 - SERVICES - ALPR API INTEGRATION 1 $3,000.00 $0.00 $0.00 $0.00 $0.00
Total $246,242.55 $0.00 $246,242.55
Page 4 Q-552449-45427.973BJ
Delivery Schedule
Hardware
Bundle Item Description QTY Shipping Location Estimated Delivery Date
Fleet 3 Advanced 100469 AXON FLEET 3 - SIM INSERTION - ATT FIRSTNET 19 1 07/01/2024
Fleet 3 Advanced 70112 AXON SIGNAL - SIGNAL UNIT 19 1 07/01/2024
Fleet 3 Advanced 72036 AXON FLEET 3 - STANDARD 2 CAMERA KIT 19 1 07/01/2024
A la Carte 11507 AXON BODY 3 - MOUNT - RAPIDLOCK SINGLE MOLLE 45 1 07/01/2024
Fleet 3 Advanced 72040 AXON FLEET - TAP REFRESH 1 - 2 CAMERA KIT 19 1 07/01/2029
Software
Bundle Item Description QTY Estimated Start Date Estimated End Date
Fleet 3 Advanced 80400 AXON EVIDENCE - FLEET VEHICLE LICENSE 19 08/01/2024 07/31/2029
Fleet 3 Advanced 80401 AXON FLEET 3 - ALPR LICENSE - 1 CAMERA 19 08/01/2024 07/31/2029
Fleet 3 Advanced 80402 AXON RESPOND - LICENSE - FLEET 3 19 08/01/2024 07/31/2029
Fleet 3 Advanced 80410 AXON EVIDENCE - STORAGE - FLEET 1 CAMERA UNLIMITED 38 08/01/2024 07/31/2029
Services
Bundle Item Description QTY
Fleet 3 Advanced 73391 AXON FLEET 3 - DEPLOYMENT (PER VEHICLE)19
A la Carte 100159 AXON FLEET 3 - SERVICES - ALPR API INTEGRATION 1
Warranties
Bundle Item Description QTY Estimated Start Date Estimated End Date
Fleet 3 Advanced 80379 AXON SIGNAL - EXT WARRANTY - SIGNAL UNIT 19 07/01/2025 07/31/2029
Fleet 3 Advanced 80495 AXON FLEET 3 - EXT WARRANTY - 2 CAMERA KIT 19 07/01/2025 07/31/2029
Page 5 Q-552449-45427.973BJ
Shipping Locations
Location Number Street City State Zip Country
1 120 W 7th St Anna TX 75409-3308 USA
Payment Details
Jul 2024
Invoice Plan Item Description Qty Subtotal Tax Total
Year 1 100159 AXON FLEET 3 - SERVICES - ALPR API INTEGRATION 1 $0.00 $0.00 $0.00
Year 1 11507 AXON BODY 3 - MOUNT - RAPIDLOCK SINGLE MOLLE 45 $13.95 $0.00 $13.95
Year 1 Fleet3A Fleet 3 Advanced 19 $246,228.60 $0.00 $246,228.60
Total $246,242.55 $0.00 $246,242.55
Page 6 Q-552449-45427.973BJ
Tax is estimated based on rates applicable at date of quote and subject to change at time of invoicing. If a tax exemption certificate should be applied, please submit
prior to invoicing.
Standard Terms and Conditions
Axon Enterprise Inc. Sales Terms and Conditions
Axon Master Services and Purchasing Agreement:
This Quote is limited to and conditional upon your acceptance of the provisions set forth herein and Axon’s Master Services and Purchasing Agreement
(posted at https://www.axon.com/sales-terms-and-conditions), as well as the attached Statement of Work (SOW) for Axon Fleet and/or Axon Interview
Room purchase, if applicable. In the event you and Axon have entered into a prior agreement to govern all future purchases, that agreement shall govern to
the extent it includes the products and services being purchased and does not conflict with the Axon Customer Experience Improvement Program Appendix
as described below.
ACEIP:
The Axon Customer Experience Improvement Program Appendix, which includes the sharing of de-identified segments of Agency Content with Axon to
develop new products and improve your product experience (posted at www.axon.com/legal/sales-terms-and-conditions), is incorporated herein by
reference. By signing below, you agree to the terms of the Axon Customer Experience Improvement Program.
Acceptance of Terms:
Any purchase order issued in response to this Quote is subject solely to the above referenced terms and conditions. By signing below, you represent that you
are lawfully able to enter into contracts. If you are signing on behalf of an entity (including but not limited to the company, municipality, or government agency
for whom you work), you represent to Axon that you have legal authority to bind that entity. If you do not have this authority, please do not sign this Quote.